Crew Experience & Operations Lead

Crew Mail+ Services; Fort Lauderdale (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Job summary

Crew Mail Services is hiring in Fort Lauderdale for a dynamic role combining customer service, logistics, warehouse operations, inventory management, and retail support. You will help crew members locate packages, organize inventory, prepare deliveries, and assist onboard retail operations.

The position emphasizes organization, reliability, and teamwork, with opportunities to grow as the company expands in the cruise industry. Monday–Friday work with occasional weekends.

Qualifications

• Friendly, professional, and customer-focused.
• Highly organized with excellent attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable communicating through email, messaging, and phone.
• Self-motivated and able to work independently.
• Dependable, punctual, and trustworthy.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and WhatsApp.
• Provide exceptional customer service to cruise ship crew members from around the world.
• Assist customers with package tracking, deliveries, online orders, billing questions, and general inquiries.
• Resolve customer concerns with professionalism, empathy, and efficiency.
• Maintain accurate customer information and communication records.
• Ensure all customer inquiries are answered promptly, with a goal of responding within a few hours and no later than 24 hours.

Skills

Customer service

Logistics

Warehouse operations

Inventory management

Retail support

Administrative support

Job description

Crew Mail Services is hiring in Fort Lauderdale for a dynamic role combining customer service, logistics, warehouse operations, inventory management, and retail support. You will help crew members locate packages, organize inventory, prepare deliveries, and assist onboard retail operations.

The position emphasizes organization, reliability, and teamwork, with opportunities to grow as the company expands in the cruise industry. Monday–Friday work with occasional weekends.