Crew Caller - Open Availability 24/7/365 operation

Genesee & Wyoming Main Job Board; St. Albans (VT); On-site; USD 37,000 - 41,000; Full time

Job summary

Genesee & Wyoming Inc. is hiring for a position responsible for maintaining electronic records for railroad field personnel and serving as a liaison between management teams and train and engine service personnel.

The role focuses on coordinating staffing, ensuring crew availability, and performing administrative duties in a fast-paced, 24/7 environment. A high school diploma or GED is required, with call center or office experience preferred.

Qualifications

• Ability to communicate effectively in writing and verbally.
• Good judgment and decision-making abilities.
• Strong interpersonal skills for teamwork and coordination.
• Ability to analyze and resolve problems in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Word, etc.).
• Ability to listen and communicate across multiple programs or data sources.
• Flexibility to work weekends/holidays in a 24/7 operation.

Responsibilities

• Evaluate and monitor activity and adjust workforce levels to meet service demands.
• Ensure T&E positions are filled for safe, efficient rail operations.
• Respond to directives from field managers.
• Arrange crew lodging, transportation and job assignments as needed.
• Perform administrative duties related to federal hours-of-service requirements.
• Undertake other projects and duties as assigned.

Skills

Communication

Judgement

Interpersonal skills

Problem solving

Microsoft Office

Multi-program data handling

Shift flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Salary Range: Probationary rate $27/hour with a full rate of $30/hour

SUMMARY:
The person in this position is responsible for maintaining electronic records for railroad field personnel, and acting as a service agent between management teams and train and engine service (T&E) personnel.

RESPONSIBILITIES:

• Evaluate and monitor train and engine service inactivity and adjust the workforce levels as required to meet service demands.
• Ensure that T&E positions are filled so that G&W North American railroads can operate in a safe and efficient manner.
• Respond to directives from field managers.
• Assist in activities that support the operation of the train and engine crew, including but not limited to arranging crew lodging, transportation and job assignments.
• Perform various administrative duties relative to federal hours-of-service requirements.
• Other projects and duties as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Ability to effectively communicate both orally and in writing.
• Sound judgment and decision making skills.
• Strong interpersonal skills.
• Ability to analyze and solve problems in a fast paced environment.
• Demonstrated experience in Microsoft Office including Excel, Word, etc.
• Must be able to communicate, and listen via telephone, while actively working between multiple programs or data sources.
• Flexibility to work shifts as required to include weekends and holidays, 24/7 operation.

REQUIRED EDUCATION AND/OR CREDENTIALS:

• High School Diploma or GED or equivalent combination of education and experience required.
• Previous experience working in a call center or office environment preferred.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.