Credit Support Specialist

Kelly; West Valley City (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Retirement savings plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a detail-oriented Credit Support Specialist to assist lien waiver processing, customer accounts, credit operations, and collections. This onsite role collaborates with sales, branches, and internal credit partners, with a path to a permanent position for the right candidate.

The ideal candidate has office experience, familiarity with lien waivers and construction documentation, and strong customer service skills.

Qualifications

• High school diploma or GED.
• 2+ years of office experience.
• 1–5+ years in construction, credit, collections, or related field.
• Experience with lien waivers and construction documentation.
• Strong customer service and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Onsite work Monday–Friday, 8:00 a.m.–5:00 p.m.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Review, prepare, and execute customer lien waivers per guidelines.
• Ensure lien laws compliance across AZ, CO, NV, UT.
• Support pre-lien and other construction documentation processes.
• Coordinate with customers and credit team to resolve issues.
• Set up new customer accounts and maintain credit files.
• Support AR reporting and aging reviews using Eclipse/GETPAID/BillTrust.

Skills

Customer service

Communication

Organization

Problem solving

MS Office

Education

High school diploma or GED

Tools

Eclipse

BillTrust

GETPAID

Outlook

Excel

Word

Teams

Job description

Location

Onsite in Salt Lake City, UT

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m.

Pay

$20.00–$23.00 per hour

Job Overview

We are seeking a detail-oriented Credit Support Specialist to support lien waiver processing, customer account management, credit operations, collections, and construction-related documentation. The ideal candidate has experience in a construction, credit, collections, or office environment and is comfortable working with customers, sales teams, branch personnel, and internal credit partners.

This role offers the potential to become a permanent position for the right candidate.

Key Responsibilities

Lien Waiver and Construction Support

• Review, prepare, and execute customer lien waivers according to established guidelines.
• Help ensure compliance with applicable lien laws across Arizona, Colorado, Nevada, and Utah.
• Support pre-lien, bond claim, and other construction documentation processes.
• Coordinate with customers and the credit team to resolve lien waiver and construction-documentation issues.
• Provide construction creation and lien waiver support.

Customer and Sales Support

• Serve as a primary contact for customer questions related to accounts and lien documentation.
• Partner with Sales and Branch teams to resolve customer issues promptly and effectively.
• Provide timely, accurate, and professional responses while maintaining a strong customer experience.

Credit and Collections Support

• Assist with monitoring past-due accounts and supporting collection activities as needed.
• Process customer payments by credit card and ACH.
• Assist customers with online account access.
• Research and resolve payment discrepancies.
• Escalate credit, payment, and account risks appropriately.

Account Setup and Credit Administration

• Set up new customer accounts and maintain existing account information.
• Review credit applications for completeness and gather required documentation.
• Maintain accurate, organized, and compliant customer credit files.
• Support shared-mailbox workflows and meet established service-level expectations.

Reporting and Systems

• Support accounts receivable reporting and aging reviews.
• Use systems such as Eclipse, BillTrust, GETPAID, and other credit-management tools.
• Use Microsoft Outlook, Excel, Word, Microsoft Teams, and Copilot to manage daily responsibilities and communication.

Required Qualifications

• High school diploma or GED.
• At least two years of office experience.
• One to five or more years of relevant experience in construction, credit, collections, customer accounts, or a related field.
• Experience with construction creation and lien waiver support.
• Strong customer service, communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work onsite Monday through Friday, 8:00 a.m.–5:00 p.m.
• Must be authorized to work in the United States without current or future visa sponsorship.

Preferred Qualifications

• Two years of advanced education or a degree in accounting, business, or a related field.
• Working knowledge of lien waivers and construction documentation.
• Experience supporting customer accounts, credit operations, or collections.
• Notary Public certification.
• Experience with Eclipse, BillTrust, GETPAID, or similar credit and accounts receivable systems.

What We’re Looking For

The successful candidate will be dependable, highly organized, detail-oriented, and comfortable handling confidential financial and customer information. This person should be able to manage multiple priorities, communicate effectively with both internal and external partners, and resolve issues with professionalism and urgency.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Get a complete career fit with Kelly. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.