Credit Support Representative

Hire Up Staffing Services; Oceanside (CA); Remote; USD 33,000 - 36,000; Full time

Job summary

Hire Up Staffing Services is seeking a Credit Support Representative for an established client in Southern California. This entry-level role supports the Credit/Financial Relations department with customer accounts, payments, lien documentation, and collections support, while providing general customer service.

Schedule: Mon–Fri, 8:00 AM–5:00 PM. This 6-month temporary assignment offers potential for temp-to-hire based on site needs and up to 90% remote work.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently in a remote environment.
• GetPaid or Epicor experience is a plus; training provided.

Responsibilities

• Provide excellent customer service by answering and returning calls, providing documents, and following up.
• Perform accurate data entry for new account setup, lien paperwork, releases, and trade references.
• Review and process customer lien waiver requests within established approval limits.
• Assist with pre-lien and bond-related activities.
• Set up COD and Ship-To accounts in the system.
• Manage and reconcile a portfolio of COD accounts with customers, Operations, and Sales.
• Process various types of customer payments.
• Assist with collections using GetPaid automated collection software.
• Monitor past-due invoices and make high-volume collection contacts by phone, email, and customer portals.
• Maintain and update customer records.
• Monitor the department email inbox and route requests to the appropriate team member.
• Support team members and assist with departmental projects.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Remote work

Microsoft Office

Education

High school diploma or equivalent

Tools

GetPaid

Epicor

Job description

Hire Up Staffing is seeking a Credit Support Representative for an established client in Southern California. This is an entry-level opportunity supporting the Credit/Financial Relations department with customer accounts, payments, lien documentation, collections support, and general customer service.

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Assignment: 6-month temporary assignment with potential for temp-to-hire based on site needs. Pay: $24–$26/hour DOE. 90% Remote Position.

What You'll Do

• Provide excellent customer service by answering and returning calls, providing documents, and following up as needed
• Perform accurate data entry for new account setup, lien paperwork, releases, and trade references
• Review and process customer lien waiver requests within established approval limits
• Assist with pre-lien and bond-related activities
• Set up COD and Ship-To accounts in the system
• Manage and reconcile a portfolio of COD accounts with customers, Operations, and Sales
• Process various types of customer payments
• Assist with collections using GetPaid automated collection software
• Monitor past-due invoices and make high-volume collection contacts by phone, email, and customer portals as needed
• Maintain and update customer records
• Monitor the department email inbox and route requests to the appropriate team member
• Support team members and assist with departmental projects and other assigned duties

What We're Looking For

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• High sense of urgency and ability to prioritize multiple tasks
• Comfortable working independently in a remote environment
• Construction lien experience is preferred but not required
• Proficiency with Microsoft Office, including Teams, Excel, Word, and Outlook
• Epicor or GetPaid experience is a plus, but training will be provided