Credit Servicing Associate: Claims & Resolutions

Oriental; San Juan (PR); On-site; USD 40,000 - 52,000; Full time

Job summary

Oriental is seeking an Associate, Credit Servicing to resolve customer claims and inquiries across consumer, auto, solar, mortgage, and commercial loans. You will investigate issues, research account activity, and ensure accurate resolutions while following banking regulations and service standards.

The role emphasizes bilingual communication in Spanish and English, strong analytical skills, and attention to detail within a fast-paced service environment.

Qualifications

• Associate degree required in Business Administration, Accounting, Finance, or related field.
• Minimum 1 year of customer service experience in banking/financial services/lending or related industry.
• Strong customer service orientation with a genuine desire to help others.
• Excellent verbal and written communication in Spanish and English.

Responsibilities

• Investigate, analyze, and resolve customer claims, complaints, and service requests across consumer, auto, mortgage, solar, and commercial loans.
• Review customer concerns and account activity to determine resolutions.
• Explain findings to customers and guide them through resolution processes when needed.
• Document service activities accurately in PEGA and other systems.
• Collaborate with internal departments to ensure timely claim resolution.
• Maintain regulatory compliance and meet productivity and quality goals.

Skills

Customer service

Bilingual Spanish/English

Analytical thinking

Attention to detail

Organization

Multitasking

Education

Associate degree in Business Administration, Accounting, Finance

Tools

PEGA

Microsoft Excel

Job description

Oriental is seeking an Associate, Credit Servicing to resolve customer claims and inquiries across consumer, auto, solar, mortgage, and commercial loans. You will investigate issues, research account activity, and ensure accurate resolutions while following banking regulations and service standards.

The role emphasizes bilingual communication in Spanish and English, strong analytical skills, and attention to detail within a fast-paced service environment.