Delinquency Ops Associate — Loss Mitigation

Oriental Bank; San Juan (PR); On-site; USD 40,000 - 52,000; Full time

Job summary

Oriental Bank is seeking an Associate in Delinquency Management (Loss Mitigation) to support Mortgage, Auto, and Consumer Loss Mitigation operations, ensuring compliant processing of payments, claims, and servicing tasks. The role emphasizes accuracy, regulatory adherence, and customer service.

The position is on-site at Oriental Center in San Juan, Puerto Rico, requiring strong Spanish communication and collaboration with investor representatives and cross-functional teams.

Qualifications

• Two (2+) years of experience in Delinquency Management, Loss Mitigation, Default Servicing, Default Reporting, or related banking functions required.
• Broad knowledge of Loss Mitigation processes and related servicing activities preferred.
• Advanced written and verbal communication skills in Spanish required; proficiency in English desirable.

Responsibilities

• Maintain effective communication with investor representatives and service providers to ensure consultations, requests, and payments are processed timely and accurately.
• Receive, review, analyze, and process Loss Mitigation vendor invoices, ensuring accuracy and preventing duplicate or incorrect payments.
• Process required maintenance activities and reports through internal and external platforms in accordance with investor, agency, and regulatory requirements.
• Ensure proper account maintenance, including system coding and account updates based on workout type and investor requirements.
• Prepare, submit, and follow up on investor claims after Loss Mitigation alternatives are executed to ensure reimbursement of eligible funds and incentives.
• Review and process Prepaid and Unapplied Funds reports in accordance with established procedures, including customer outreach when required.

Skills

Delinquency Management

Loss Mitigation

Regulatory compliance

Analytical skills

Detail oriented

Microsoft Office

Education

Associate degree in Business Administration, Finance, Accounting

Tools

Microsoft Office

Job description

Oriental Bank is seeking an Associate in Delinquency Management (Loss Mitigation) to support Mortgage, Auto, and Consumer Loss Mitigation operations, ensuring compliant processing of payments, claims, and servicing tasks. The role emphasizes accuracy, regulatory adherence, and customer service.

The position is on-site at Oriental Center in San Juan, Puerto Rico, requiring strong Spanish communication and collaboration with investor representatives and cross-functional teams.