Credit Services Recovery Specialist

Huntington; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Huntington in Columbus, OH is seeking a Credit Services Recovery Specialist to provide customer-focused collections support. You will contact charged-off customers by telephone or mail to collect or negotiate balances and update necessary paperwork in the system.

You will locate customers through skip tracing tools and coordinate with internal teams on potential actions, including repossessions or foreclosures when required. Strong communication and negotiation skills are essential for success.

Qualifications

• High school diploma or GED required.
• At least 1 year of collections experience.

Responsibilities

• Contact charged-off customers by phone or mail to collect or negotiate balances.
• Update collection files and complete paperwork.
• Negotiate payment plans and protect the bank's interests.
• Locate customers via skip tracing and Lexis/Nexis.
• Recommend actions regarding repossessions, bankruptcies, or foreclosures.

Skills

Communication skills

Negotiation skills

Self-motivation

Goal-oriented

Skip tracing

Education

High school diploma or GED

Tools

CACS

RMS

HOGAN

LexisNexis

Job description

## Credit Services Recovery SpecialistApplyremote type: Officelocations: Columbus, OHtime type: Full timeposted on: Posted Todayjob requisition id: R0073972# **Description****Summary:**Credit Services Recovery Specialists at Huntington provide "Simply the Best" customer service at all times. **Duties & Responsibilities:*** Contacting charged off customers by telephone or mail to collect to negotiate balance in full or make.* Updating collection files and completes all necessary paperwork.* Negotiating payment plans protecting the Bank's interest and completes decision-making process.* Locating customers via skip tracing and Lexis/Nexis.* Recommending action regarding repossessions, bankruptcies, and/or foreclosures.* Arranging for appropriate Bank and/or legal action based on account analysis as deemed by manager.* Performs other duties as assigned.**Basic Qualifications:*** High school diploma or GED* At least 1 year of collections experience**Preferred Qualifications:*** Must have excellent written and verbal communication skills* Must have strong negotiation skills and ability* Working knowledge of consumer and collection law is desired* Must be goal oriented and self-motivated* Knowledge of CACS, RMS and HOGAN systems helpful* Experience using computers#LI-Onsite#LI-ML1**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.**Note to Agency Recruiters:** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.