Credit Resolution Specialist III (Legal)

Communication Federal Credit Union; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Communication Federal Credit Union in Oklahoma City is seeking a Recovery Specialist III to locate and contact delinquent borrowers, establish repayment plans, and coordinate legal actions when needed. The role requires meticulous recordkeeping, knowledge of collections regulations, and collaboration with attorneys and third‑party agencies.

You will use Temenos and internal processes to update borrower status, handle disputes, and support monthly reporting.

Qualifications

• Proven ability to communicate clearly in writing and in person.
• Knowledge of collections regulations and procedures.
• Experience locating and contacting delinquent borrowers.
• Strong attention to detail and accuracy in records.

Responsibilities

• Locate and notify members with delinquent accounts and arrange repayment plans.
• Contact members by phone, mail, or email.
• Follow skip tracing procedures to obtain information.
• Identify seriously delinquent accounts and take corrective actions with leadership.
• File replevins or lawsuits as approved to recover assets.
• Adjust member credit bureau as loans are paid off.
• Coordinate with attorneys and third‑party collection agencies.
• Enter collection activities and status in core system (Temenos).
• Resolve payment history disputes and respond to staff questions.
• Support monthly reporting and act as backup for department roles.

Skills

Debt collection

Written communication

Regulatory knowledge

Attention to detail

Data entry

Customer service

Problem solving

Communication

Tools

Temenos

Job description

Communication Federal Credit Union has proudly served its members since 1939 and we remain committed to our communities, providing financial education, and supporting local organizations to make a difference.

We continue to be ranked in the Top 5 Credit Unions in Oklahoma by Forbes, and received the Bauer prestigous "Five-Star" rating as 1 of our country's best performing and stable credit unions for the past 35 years.

Benefits include:

• 200% 401(k) match up to 5%
• 11 paid holidays
• Medical plans starting at $5 per pay period for employee-only coverage
• Dental, vision, short-term disability, hospital and accident indemnity plans
• Employer-paid basic life, AD&D, and long-term disability
• Medical and dependent-care flexible spending accounts
• Tuition and educational assistance
• Additional employee perks and discounts

Notifies or locates borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Locates and notifies members with delinquent accounts arranging debt repayment or establishing repayment schedule; advises of further necessary actions and strategies. Contacts members by phone, mail, or email. Follow skip tracing procedures to obtain pertinent information as needed.

Identifies seriously delinquent accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, work closely with repossession agent and leadership team for disposition.

Resolution Specialist III is responsible for filing replevins when a member's automobile has not been recovered after a hundred days of delinquency.

Resolution Specialist III is responsible for filing lawsuits against members who have recently charged off loans who may be game fully employed to start the garnishment process.
Resolution Specialist III handles small claims lawsuits

Adjusting members credit bureau as member pay off written off loans

Works closely with attorneys and third-party collection agencies

Enters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos.

Handles payment history disputes and answers or resolves questions from branch-level staff.

Works closely with collections department clerical staff and other collectors to achieve mutual goal of delinquency rate factor as determined by Board of Directors. Assists leadership team in preparation of monthly report and serves as backup for department positions as assigned.

KNOWLEDGE SKILLS AND ABILITIES:
Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively.

Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents.

Intermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.).

Strong attention to detail and accuracy is a must.

Ability to organize and prioritize tasks in a timely manner.

Ability to adapt to changes in the workflow; manages competing demands and able to deal with frequent change, delays, or unexpected events.