Credit Resolution Specialist II

Communication Federal Credit Union; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Paid holidays

Medical plans

Dental, vision, disability plans

Employer-paid life insurance

Flexible spending accounts

Educational assistance

Employee discounts

Job summary

Communication Federal Credit Union in Oklahoma City is seeking a Resolution Specialist II to notify borrowers with delinquent accounts and secure payment in line with policies. You may handle garnishments, levies, or other actions to minimize delinquency and protect loan losses.

The role requires experience in credit or collections, strong attention to detail, and excellent communication skills to effectively interact with members and branch staff.

Qualifications

• Professional demeanor with written and oral communication skills
• Knowledge of collections regulations and ability to interpret loan documents
• Mathematical proficiency with decimals, percentages, fractions, etc.
• Strong attention to detail and accuracy
• Ability to organize and prioritize tasks and adapt to workflow changes
• Experience managing competing demands and handling delays or unexpected events

Responsibilities

• Notify members with delinquent accounts and arrange debt repayment or repayment schedules
• Contact members by phone, mail, or email and perform skip tracing as needed
• Identify seriously delinquent accounts and, with approval, proceed with corrective action
• Focus on dedicated queue and meet required efforts to completion
• Initiate modification processes for hardship situations
• Enter information on collections efforts in designated records
• Handle payment disputes and respond to questions from branch staff

Skills

Communication skills

Regulatory knowledge

Math proficiency

Attention to detail

Organization

Adaptability

Education

High school diploma or GED

Job description

Communication Federal Credit Union has proudly served its members since 1939 and we remain committed to our communities, providing financial education, and supporting local organizations to make a difference.

We continue to be ranked in the Top 5 Credit Unions in Oklahoma by Forbes, and received the Bauer prestigious "Five-Star" rating as 1 of our country's best performing and stable credit unions for the past 35 years.

Benefits include:

• 200% 401(k) match up to 5%
• 11 paid holidays
• Medical plans starting at $5 per pay period for employee-only coverage
• Dental, vision, short-term disability, hospital and accident indemnity plans
• Employer-paid basic life, AD&D, and long-term disability
• Medical and dependent-care flexible spending accounts
• Tuition and educational assistance
• Additional employee perks and discounts

As a Resolution Specialist II, you will notify borrowers with delinquent accounts and attempt to secure payment in compliance with policies and procedures. Recovery of monies owed may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses.

Who You Are:

• Professional demeanor with well-developed written and oral communication skills; able to convey information effectively.
• Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents.
• Mathematical proficiency required, able to calculate concepts involving decimals, percentages, fractions, etc.
• Strong attention to detail and accuracy a must.
• Ability to organize/prioritize tasks in timely manner; able to adapt to changes in the workflow.
• Successfully manage competing demands, able to deal with frequent change, delays, or unexpected events.

What You Will Do:

• Notify members with delinquent accounts arranging debt repayment or establishing repayment schedule.
• Contact members by phone, mail, or email. Follow skip tracing procedures to obtain pertinent information as needed.
• Identify seriously delinquent accounts in a timely manner and upon approval, proceeds with corrective action.
• Focus on dedicated queue, meeting required efforts to completion.
• Initiate modification process with members who may need additional assistance for hardship.
• Enter information regarding collections efforts and status of accounts in designated records.
• Handle payment disputes and answers or resolves questions from branch-level staff.

Education and Experience:

• Two or more years' experience in credit or collections in a financial institution or lending environment required.
• High school diploma or G.E.D.
• Open to combination of education, training and experience which provides required skills.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.