CREDIT REPRESENTATIVE (remote) Lvl 1

Ensource; Phoenix, Northern (AZ, KY); Hybrid; USD 2,135,000 - 2,342,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Volunteer program

Job summary

Professional Credit is hiring Credit Representatives to handle inbound/outbound calls, chats, and emails from a home office in Arizona. The role emphasizes compassionate service, debt negotiation, and timely payment arrangements within a structured 40-hour week.

Candidates need 1.5+ years in collections, a dedicated home workspace, reliable internet, and the ability to operate a company PC with dual monitors. Training and a supportive team environment are provided.

Qualifications

• Minimum of 1.5 years 1st or 3rd party collection experience.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, hard-wired to the company PC.
• Desk space for 2 monitors; company will provide equipment.
• Must sign work-from-home requirements and have a personal cell phone for security app.

Responsibilities

• Use phone, live chat, email and text to contact consumers.
• Take inbound and outbound calls with professionalism.
• Negotiate and set up payments.
• Navigate CRM software and multiple screens while working.
• Learn negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements, resolve concerns, and help consumers get out of debt.
• Maintain 25 WPM typing and solid computer skills.

Skills

Collections experience

Communication skills

CRM software

Typing 25 wpm

Tools

CRM software usage

Job description

Job Details

Job Location: MI90 Arizona Home Office - Phoenix, AZ 85083

Position Type: Full Time

Salary Range: $15.50 - $17.00 Hourly

Job Category: Customer Service

Remote: Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas

Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations? If so, we're looking for someone like you!

Join the Industry Leader

Professional, the nation's top provider of accounts receivable management services, is hiring Credit Representatives right now! We're revolutionizing the collections industry—one call, text, and chat at a time—and we need compassionate, driven individuals to join us.

Why Choose Professional?

At Professional, we believe every interaction matters. That’s why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phone—delivering top-notch service at every touchpoint.

If you're enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you!

Job Details:

• Position is Full-Time, 40 hours per week, working Monday – Friday, 8 am – 5 pm PST (10am - 7pm CST) & 1 Saturday a month 9am-1pm PST
• Location: Work from Home (Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas)

Work from Home Requirements:

• Minimum of 1.5 years 1st or 3rd party collection experience.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI's.

What Will You Be Doing as a Credit Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound call with utmost professionalism and courtesy.
• Negotiate and set-up payments.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) and more. Eligible the first after 60 days of employment.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off and paid Holidays (after 60 days of employment).
• Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community,
• Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission.

See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers

EOE/DFW