Credit Representative

Eastern Metal Supply, Inc.; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking a Credit Representative to evaluate customer creditworthiness, manage accounts, and ensure timely collection of receivables. The role collaborates with Sales, Transportation, and Accounting to resolve credit issues and protect financial interests.

Ideal candidates have five years of experience in credit/collections, strong analytical skills, and proficiency with MS Office. High school diploma required; college credits preferred.

Qualifications

• Minimum five years of experience in credit, collections, accounts receivable, or related field.
• Strong knowledge of credit analysis and collections practices.
• Ability to read and interpret credit reports and customer financial data.
• Strong verbal and written communication skills.
• Professional demeanor with ethical negotiation skills.
• Ability to work independently in a fast-paced credit environment.

Responsibilities

• Maintain control of assigned customer accounts per Credit Policy.
• Monitor accounts receivable aging and cash receipts.
• Initiate outbound calls and written communication to past-due customers.
• Resolve open receivables and reduce delinquent balances within terms.
• Generate professional email correspondence and address issues judiciously.
• Communicate with Sales, Transportation, and Accounting on credit decisions and status.
• Collaborate to resolve billing, invoicing, shipment, or payment discrepancies.
• Review accounts with Credit Manager to address risks or improvements.
• Respond to inbound inquiries about billing, invoices, payments, and credit status.
• Research orders and holds to minimize service disruptions.

Skills

Credit analysis

Collections practices

Written communication

Verbal communication

Negotiation

Independent work

Interdepartmental communication

MS Office

Education

High School Diploma

College credits preferred

Tools

Microsoft Office Suite

Job description

Position Summary

Under general supervision, the Credit Representative is responsible for evaluating customer creditworthiness, managing assigned accounts, and ensuring timely collection of receivables in accordance with the company’s Credit Policy. This role works closely with Sales, Transportation, and Accounting to resolve credit issues, manage credit holds, and support positive customer relationships while protecting the organization’s financial interests.

Essential Duties/Responsibilities

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee with this job title.

• Maintain effective control of assigned customer accounts in accordance with the company’s Credit Policy.
• Closely monitor accounts receivable aging and cash receipts for assigned accounts.
• Initiate outbound calls and written communication to customers with past-due balances to secure payment.
• Work to resolve open receivables and reduce delinquent balance within established credit terms.
• Generate professional email correspondence and apply sound judgment when addressing problematic accounts.
• Communicate regularly with Inside and Outside Sales regarding credit decisions, credit holds, delinquencies, deliveries, and account status.
• Collaborate with internal departments to resolve billing, invoicing, shipment, or payment discrepancies.
• Review accounts with the Credit Manager on a routine basis to address risks or improvement.
• Respond to inbound customer inquiries related to billing, invoices, payments, and credit status.
• Research orders and credit holds to resolve issues while minimizing service disruptions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent, some college degree or credits earned in similar field preferred

Experience/Skills/Abilities Required

• Minimum of five years experience in credit, collections, accounts receivable, or a related field
• Strong knowledge of credit analysis, collections practices, and financial information interpretation
• Ability to read and evaluate credit reports and customer financial data
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite or similar software
• Professional demeanor with effective and ethical negotiation skills
• Ability to work independently in a fast-paced credit and collections environment
• Ability to communicate effectively with all levels of management and internal teams

Work Environment/Physical Demands

Typical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

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