Credit Reporting Associate - Hybrid, Dispute Resolution

SECU; Wake Forest (NC); Hybrid; USD 38,000 - 48,000; Full time

Job summary

SECU in Raleigh, NC seeks a Credit Reporting Specialist to collaborate with experienced professionals, researching and resolving credit disputes while ensuring data accuracy and member service excellence.

You will learn credit reporting basics, Metro 2 reporting standards, and SECU policies, with ongoing training and development throughout employment. This hybrid role requires in-office presence in Raleigh at least 3 days per month.

Qualifications

• Minimum education: HS Diploma or GED
• Minimum direct experience: 0-2 years of credit reporting experience
• Demonstrated ability to complete tasks within stringent time requirements
• Must be able to use available resources to locate and acquire information regarding regulations and SECU policies and guidelines
• Must be willing to engage in ongoing training and professional development
• Ability to comprehend and carry out verbal and written instructions
• High attention to detail
• Excellent verbal and written communication skills
• Ability to cooperate and collaborate with co-workers and others
• Experience using Microsoft Office products
• Proficiency in data entry

Responsibilities

• Investigate and respond to direct and indirect consumer credit disputes per FCRA and Metro 2 standards.
• Validate and correct SECU credit reporting data to ensure member satisfaction.
• Communicate dispute status with members and staff; research concerns and resolve.
• Complete required training on credit reporting basics and SECU policies.
• Complete learning modules and continued education requirements.

Skills

Attention to detail

Verbal and written communication

Data entry

Collaboration

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

e-Oscar

Data Studio

Dispute management software

Job description

SECU in Raleigh, NC seeks a Credit Reporting Specialist to collaborate with experienced professionals, researching and resolving credit disputes while ensuring data accuracy and member service excellence.

You will learn credit reporting basics, Metro 2 reporting standards, and SECU policies, with ongoing training and development throughout employment. This hybrid role requires in-office presence in Raleigh at least 3 days per month.