Credit Professional

USA Solventum Health Information Systems, Inc.; Utah; Hybrid; USD 65,000 - 89,000; Full time

Benefits offered by this job

Relocation assistance

Travel up to 5%

Job summary

Solventum seeks a Credit Professional to manage collections for up to 300 customer accounts, resolve invoice issues, and coordinate with billing to keep records accurate. You will assess creditworthiness and set limits, collaborating with finance and sales to safeguard relationships.

Remote-United States location with travel up to 5%. The role offers a competitive compensation range and comprehensive benefits, with on-going opportunities to contribute to process improvements across teams.

Qualifications

• Bachelor’s Degree or higher is required.
• Two years of customer service experience in any sector.
• High School Diploma or GED with six years of customer service experience.

Responsibilities

• Managing collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.
• Investigating and resolving invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.
• Reviewing customer contracts and coordinating with billing teams to maintain up-to-date and accurate customer information.
• Evaluating creditworthiness and recommending credit limits and risk mitigation strategies.
• Participating in internal meetings and customer calls to resolve account issues and strengthen relationships.

Skills

B2B collections

Account reconciliations

Communication skills

Negotiation skills

Problem-solving

Cross-functional collaboration

Independence

Interpersonal skills

Analytical skills

Education

Bachelor’s Degree or higher

High School Diploma/GED with six years experience

Tools

Microsoft Excel

Microsoft Word

Pivot tables

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description: 3M Health Care is now Solventum Credit Professional (Solventum) At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

• Managing collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.
• Investigating and resolving invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.
• Reviewing customer contracts and coordinating with billing teams to maintain up-to-date and accurate customer information.
• Evaluating creditworthiness and recommending credit limits and risk mitigation strategies.
• Participating in internal meetings and customer calls to resolve account issues and strengthen relationships.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher
• Two years experience in customer service in a private, public, government or military environment
• High School Diploma/GED and six years experience in customer service in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience in B2B collections.
• Knowledge of account reconciliations.
• Excellent communication, negotiation, and problem‑solving skills.
• Proficiency in Microsoft Excel.
• Ability to collaborate cross‑functionally with finance, sales, and customer service teams.
• Ability to work independently and manage multiple priorities.
• Strong customer service and relationship‑management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels.
• Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies.
• Strong analytical, research, reconciliation, and problem‑solving skills.
• Proficiency in Microsoft Excel and Word, including pivot tables, reporting, templates and data merging.
• Highly organized, detail‑oriented, and able to manage multiple priorities and deadlines.
• Ability to work effectively in multiple computer systems simultaneously.
• Ability to work independently while contributing to team goals and process improvements.

Work location: Remote-United States.

Travel: May include up to 5% [domestic/international].

Relocation Assistance: May be authorized.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on‑site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only.

The expected compensation range for this position is $64,800 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

A new healthcare company with a rich history.

With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide.

Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves.

As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries.

Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives.

In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.