Credit Professional

Solventum-; Utah; Remote; USD 65,000 - 89,000; Full time

Job summary

Solventum seeks a Credit Professional to manage collections for up to 300 accounts monthly, resolve invoice discrepancies, and maintain accurate customer data. The role requires strong communication and Excel skills, with collaboration across finance, sales, and customer service teams.

Ideal candidates have a Bachelor’s degree or higher with 2 years in customer service or a HS diploma with 6 years of experience. This remote US position includes travel up to 5% and relocation may be considered.

Qualifications

• Bachelor’s Degree or higher AND 2 years in customer service in a private/public/government or military environment.
• High School Diploma/GED AND 6 years in customer service in a private/public/government or military environment.
• Experience in B2B collections and knowledge of account reconciliations.

Responsibilities

• Manage collections for up to 300 customer accounts monthly with outbound calls.
• Investigate and resolve invoice discrepancies, short payments, and tax issues.
• Review customer contracts and coordinate with billing teams for accuracy.
• Evaluate creditworthiness and recommend credit limits and risk mitigation.
• Participate in internal meetings and customer calls to resolve issues.

Skills

Customer service

Communication

Negotiation

Problem-solving

Excel

Cross-functional collaboration

Independent / multitask

Relationship management

Education

Bachelor’s Degree or higher

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description: 3M Health Care is now SolventumCredit Professional (Solventum)At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleAs a Credit Professional, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Managing collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.Investigating and resolving invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.Reviewing customer contracts and coordinating with billing teams to maintain up-to-date and accurate customer information.Evaluating creditworthiness and recommending credit limits and risk mitigation strategies.Participating in internal meetings and customer calls to resolve account issues and strengthen relationships.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor’s Degree or higher AND (2) two years experience in customer service in a private, public, government or military environmentORHigh School Diploma/GED AND (6) six years experience in customer service in a private, public, government or military environmentAdditional qualifications that could help you succeed even further in this role include:Experience in B2B collections.Knowledge of account reconciliations.Excellent communication, negotiation, and problem-solving skills.Proficiency in Microsoft Excel.Ability to collaborate cross-functionally with finance, sales, and customer service teams.Ability to work independently and manage multiple priorities.Strong customer service and relationship-management skills.Excellent verbal and written communication skills.Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels.Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies.Strong analytical, research, reconciliation, and problem-solving skills.Proficiency in Microsoft Excel and Word , including pivot tables, reporting, templates and data mergingHighly organized, detail-oriented , and able to manage multiple priorities and deadlines.Ability to work effectively in multiple computer systems simultaneously .Ability to work independently while contributing to team goals and process improvements.Work location: Remote-United StatesTravel: May include up to 5% [domestic/international]Relocation Assistance: May be authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.Applicable to US Applicants Only:The expected compensation range for this position is $64,800 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.