Credit Ops & Master Data Lead

CORE & MAIN LP; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Core & Main is seeking a detail-focused Credit Operations professional to support credit applications, master data management, and ERP/RPA workflows. You will coordinate onboarding, drive data integrity, and assist with vendor relationships across multiple platforms including D365.

This role requires collaborative problem-solving and strong communication with Credit Managers, IT, and Finance. You will contribute to process improvements, support system testing and upgrades, and help ensure

Qualifications

• Strong knowledge of commercial credit and collections processes.
• Experience supporting a Credit Application Team or similar operational function.
• Experience working within multiple ERP, RPA, vendor, and business systems.
• Strong analytical, organizational, problem-solving, and troubleshooting skills.
• Ability to manage multiple priorities and coordinate work across internal and external partners.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, reporting tools, and customer master data systems.
• Ability to collaborate effectively with Credit, Sales, Operations, Finance, IT, and third-party vendors.

Responsibilities

• Credit Application Team Management & Support Credit Application Administration.
• Support the review and processing of commercial credit applications and related documentation.
• Coordinate the use of credit reports, trade references, and supporting information within the credit review process.
• Support customer onboarding, account setup, approval workflows, and document retention requirements.
• Assist with credit application exceptions, process questions, and account maintenance needs.
• Master Data Management (MDM) Maintain customer master data and support data integrity across business systems.
• Create, update, and maintain customer records, company hierarchies, and parent enterprise relationships.
• Validate customer setup information and coordinate resolution of data discrepancies.
• Conduct customer data cleanup activities to improve reporting accuracy and operational efficiency.
• Partner with business and IT teams to resolve customer master data issues and system exceptions.
• ERP & Business Systems Support Work within multiple ERP and business systems, including D365, customer master data platforms, and supporting credit applications.
• Serve as a functional resource for customer setup, account maintenance, system integration, and data synchronization issues.
• Support system testing, enhancements, acquisitions, implementations, upgrades, and ERP transition activities.
• Collaborate with Finance, IT, Operations, and Credit teams to improve processes and data quality.
• Submit, monitor, and coordinate system support tickets and enhancement requests.
• Robotic Process Automation (RPA) Support Work within multiple RPA systems and support automated Credit Operations workflows.
• Maintain user access, distribution groups, and process documentation associated with automated solutions.
• Coordinate issue resolution, testing, implementation, and enhancement of RPA-supported processes.
• Partner with business and technical teams to identify automation opportunities and improve operational efficiency.
• Third-Party Vendor & Business Partner Coordination Serve as a liaison between Credit Operations and third-party vendors that support credit application processing, preliminary notices, lien-related services, credit reporting, and other Credit Department functions.
• Coordinate vendor relationships to help ensure vendor-supported systems, services, and processes align with departmental needs.
• Manage user access, account maintenance, training coordination, and issue resolution for vendor-supported platforms used by the Credit Department.
• Collaborate with vendors and internal stakeholders on process improvements, automation, workflow enhancements, and operational efficiencies.
• Support vendor implementations, upgrades, testing activities, and system integrations affecting Credit Operations.
• Monitor service issues, elevate concerns, coordinate resolution of interruptions or system-related problems.
• Assist with documentation, compliance requirements, process updates, and communications related to vendor-supported programs and services.
• Credit Information & Construction Credit Services Provide administrative and operational support for D&B, NACM, Equifax, NCS, Textura, and other approved credit or construction-credit service providers.
• Coordinate access and support associated with credit reporting, preliminary notice, waiver, and lien-management platforms.
• Assist Credit Managers with credit investigation resources, system questions, and vendor-supported workflows.
• Communicate relevant system or process changes to affected Credit Department users.
• New Credit Manager Onboarding Coordinate system and vendor access for new Credit Managers across required credit, ERP, RPA, and business platforms.
• Maintain onboarding checklists and supporting documentation.
• Coordinate training with Credit Application, Waiver, and other Credit Operations teams.
• Update branch assignments, contact files, distribution groups, and department support tools as required.
• Reporting, Data Analysis & Process Improvement Generate, review, and distribute operational and management reports.
• Monitor data quality and reporting accuracy across multiple business systems.
• Assist with KPI reporting, departmental metrics, audit support, and process tracking.
• Analyse process and reporting trends and recommend operational improvements.
• Document procedures and support standardization across Credit Operations.
• Backup & Department Support Provide backup support for key Credit Operations functions, including credit applications, customer master data, waiver-related activities, and system administration.
• Assist with Credit Department projects, acquisitions, business integrations, and coverage needs.
• Maintain departmental documentation, procedures, and reference materials.
• Perform additional Credit Operations responsibilities as assigned.

Skills

Credit operations

Credit application support

ERP systems

RPA workflows

Vendor coordination

Data analysis

Communication skills

Tools

D365 (Dynamics 365)

RPA software

CRM systems

Job description

Core & Main is seeking a detail-focused Credit Operations professional to support credit applications, master data management, and ERP/RPA workflows. You will coordinate onboarding, drive data integrity, and assist with vendor relationships across multiple platforms including D365.

This role requires collaborative problem-solving and strong communication with Credit Managers, IT, and Finance. You will contribute to process improvements, support system testing and upgrades, and help ensure