Credit Operations Underwriter

Octane®; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

Up to 20 days PTO

Parental Leave

401k with Company Match

Tuition Reimbursement up to $3K/yr

Powersports Safety Benefit

Wellhub Wellness Benefit

Job summary

Octane Lending is seeking an Underwriter to work with dealers across engagement levels, guiding them through underwriting guidelines and the contracting platform. You will collaborate with the sales team to nurture relationships while delivering outstanding service.

Requires 1–2 years in loan underwriting/processing with sales or customer service experience, plus knowledge of DTI/PTI/LTV. Shift is 10:00–19:00 CST with rotating Saturdays; on-site in Irving, TX with growth opportunities.

Qualifications

• Minimum high school diploma/GED required.
• 1–2 years in Loan Underwriting or Loan Processing, plus sales/customer service experience.
• Knowledge of debt-to-income, payment-to-income, and loan-to-value ratios.
• Experience in automotive or powersports dealerships is a plus.
• Ability to read and interpret income sources and supporting documents.

Responsibilities

• Review applicant information and financial records for accuracy per underwriting guidelines.
• Evaluate loan applications against lending standards and inspect for fraud.
• Engage dealer partners via calls, texts, chats, and emails to increase funded loans.
• Explain loan programs, platform functionality, and decline reasons with approvals context.
• Explain regression model and loan terms to provide a path forward for dealers.
• Onboard and support new dealers in using the platform and structuring contracts.
• Assist consumers on the consumer platform and hand off to dealers as needed.

Skills

Phone etiquette

Written communication

Interpersonal skills

Time management

Multitasking

Goal orientation

Education

High school diploma or GED

Tools

Salesforce

Slack

Gmail

Google Sheets

LOS

Job description

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on‑going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

We are searching for an Underwriter who can take the handoff from our sales team to work directly with dealers across all engagement levels and verticals, providing them assistance in understanding our underwriting guidelines while guiding them through navigating our dealer contracting platform. You will work closely with our sales team to help foster already established relationships while providing exceptional customer service. We're specifically seeking candidates who can work a 10 AM - 7 PM CST shift with rotating Saturdays.

Responsibilities

• Accurately review and verify applicant’s personal information and financial records for the loan in an efficient and timely manner, while adhering to company policies and underwriting guidelines.
• Evaluate loan application information against various lending standards and closely inspect the application documentation for suspicious or fraudulent activity.
• Actively seek to engage and build rapport with dealer partners via inbound and outbound phone calls, texts, chats and emails, with the objective of increasing their monthly funded loan count toward a specific target.
• Understand our various loan programs, platform functionality, and our proprietary decisioning model to provide our dealer partners with thorough explanations of decline reasons along with advance caps for approvals (i.e., DTI, PTI, LTV).
• Confidently explain our regression model as it pertains to loan decisioning and loan terms with the mindset of providing our dealer partners with a path forward for their customer.
• Provide continued onboarding support for newly enrolled dealers by being able to comfortably walk them through using our platform and structuring their loan contracts.
• Communicate with consumers applying through our consumer platform, assisting with missing stipulations and the handoff of the application to the dealer.
• Communicate with consumers in reference to their own applications while following applicable state and federal laws.

Requirements

• Minimum high school diploma/GED required.
• At least 1-2 years of experience in Loan Underwriting or Loan Processing, combined with previous experience in Sales and/or Customer Service, preferably in the auto or powersports industry. Must have a thorough understanding of debt-to-income, payment-to-income, and loan-to-value ratios.
• Experience working in automotive or powersports dealerships is a plus.
• Must be highly knowledgeable on different income sources for consumers along with a clear understanding of reading supporting documentation (paystubs, 1099, W2, 1040, bank statements).
• Excellent telephone, communication (oral and written), interpersonal and organizational skills a must.
• Goal oriented with an energetic, enthusiastic, and positive attitude.
• Self motivated with a strong ability to multitask, prioritize, and manage time effectively.
• Able to work well under pressure to meet monthly goals while passing quality assurance audits.
• Able to prioritize and execute tasks using multiple tools at any given time such as Salesforce, Slack, G-mail, Google Sheets, and our proprietary LOS.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision).
• Up to 20 Days PTO (Accrued).
• Generous Parental Leave.
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year.
• Powersports Safety Benefit.
• Wellhub (Gympass) Wellness Benefit.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.