Credit Operations Manager

NewLane Finance; United States; On-site; USD 77,000 - 127,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) plan with match

Flexible spending

Job summary

NewLane Finance, a leading commercial equipment finance company, seeks a Manager to proactively supervise the Finance Coordinators and optimize the documentation, funding, and contract closing process.

The role partners with Sales, Credit, Operations, and Technology to drive efficiency, accuracy, and superior customer service. It emphasizes mentorship, regulatory compliance, and performance metrics to support growth.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Minimum of five years of experience in loan processing, documentation review, equipment finance, banking operations, or related operational support.
• Experience reviewing finance agreements, contract documentation, and funding packages preferred.
• Strong interpersonal and relationship-building skills, with the ability to collaborate with customers, vendors, brokers, and internal stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume, sales-driven environment.
• Proven ability to work independently, exercise sound judgment, and maintain a high level of accuracy with minimal supervision.
• Strong customer service orientation with a professional and consultative approach to B2B relationships.
• Excellent organizational, analytical, and problem-solving skills, with attention to detail.
• Effective verbal and written communication skills.

Responsibilities

• Lead, coach, and develop the Finance Coordinator team, providing mentorship and guidance to ensure exceptional customer service, efficiency, and consistent departmental execution.
• Oversee day-to-day activities of Finance Coordinators and credit operations, including welcome calls, preparation/distribution of finance agreements, and documentation funding.
• Partner with senior management to identify and implement process improvements across documentation, booking, funding, and servicing workflows.
• Collaborate with Sales, Credit, Operations, and Technology teams to streamline processes and improve communication.
• Drive utilization of technology solutions and automation to optimize workflows, productivity, and scalability.
• Ensure timely transaction status updates to internal stakeholders, vendors, dealers, brokers, and customers.
• Act as escalation point for customers and partners to facilitate complex transactions and closings.
• Ensure all finance agreements and funding packages comply with policies, regulatory requirements, and risk guidelines.
• Monitor quality and metrics; identify gaps and implement corrective actions for accuracy and turnaround times.
• Identify and elevate potential fraud or risks and coordinate with stakeholders to resolve issues.
• Work with Technology to evaluate and enhance systems, reporting, and workflows supporting growth.
• Establish and monitor KPIs for documentation, booking, funding, and customer service.

Skills

Interpersonal skills

Multitasking

Customer service

Communication

Analytical skills

Detail-oriented

Problem solving

Education

Bachelor’s degree in Business, Finance, Accounting, or related field

Tools

Microsoft Office

Job description

Job Description

NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide. Our mantra is "Business Lending Done Right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience and customer service. Our products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane Finance is powered by WSFS Bank, a $15B financial organization. NewLane Finance is seeking a manager to proactively manage an engaging operational team whose goals are in line with NewLane’s values and service standards. The qualified candidate will assist with the implementation of NewLane’s strategic and business plan, particularly with respect to the development and build out of the documentation, funding and contract closing strategy. This individual will manage the day to day activity of the Finance Coordinators.

Our Values

• Integrity
• Passion
• Teamwork
• Commitment to Excellence
• Inclusion

Essential Duties and Responsibilities

• Lead, coach, and develop the Finance Coordinator team, providing ongoing mentorship, performance management, and guidance to ensure exceptional customer service, operational efficiency, and consistent execution of departmental objectives.
• Oversee the day-to-day activities of the Finance Coordinators and credit operations function, including customer welcome calls, preparation and distribution of finance agreements, collection of required documentation, and facilitation of a seamless documentation, booking, and funding process.
• Partner with senior management to identify, develop, and implement process improvements across documentation, booking, funding, and servicing workflows to enhance efficiency, accuracy, and customer experience.
• Collaborate closely with Sales, Credit, Operations, and Technology teams to streamline processes, improve communication, and support organizational goals.
• Drive effective utilization of technology solutions and automation tools to optimize operational workflows, increase productivity, and improve scalability across the funding and servicing lifecycle.
• Ensure Finance Coordinators provide timely and accurate transaction status updates to internal Business Development Representatives, equipment vendors, dealers, brokers, and customers throughout the funding process.
• Serve as an escalation point for customers, Business Development Representatives, dealers, vendors, and brokers, assisting with complex transaction requirements, documentation stipulations, pricing inquiries, and contract terms and conditions to facilitate successful closings.
• Ensure all finance agreements, funding packages, and supporting documentation are processed in accordance with company policies, procedures, regulatory requirements, and risk management guidelines.
• Monitor operational quality, identify process gaps, and implement corrective actions to improve accuracy, compliance, turnaround times, and overall service delivery.
• Identify and elevate suspected fraud, documentation discrepancies, and operational risks to management while partnering with internal stakeholders to resolve issues promptly.
• Work closely with the Technology team to evaluate, implement, and enhance systems, reporting capabilities, and workflow solutions that support continued growth and operational excellence.
• Establish and monitor key performance indicators (KPIs) for documentation, booking, funding, customer service, and team productivity to ensure achievement of business objectives and service level standards.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent experience will be considered.
• Minimum of five years of experience in loan processing, documentation review, equipment finance, banking operations, or a related operational support function.
• Experience reviewing finance agreements, contract documentation, and funding packages preferred.
• Strong interpersonal and relationship-building skills, with the ability to effectively collaborate with customers, vendors, brokers, and internal stakeholders.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume, sales-driven environment.
• Proven ability to work independently, exercise sound judgment, and maintain a high level of accuracy with minimal supervision.
• Strong customer service orientation with a professional and consultative approach to managing business-to-business (B2B) relationships.
• Excellent organizational, analytical, and problem-solving skills, with exceptional attention to detail.
• Effective verbal and written communication skills, with the ability to clearly convey information and build credibility with internal and external partners.

Salary Range

$77,390.00 - $127,139.75. Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• 401(k) plan with match
• Flexible spending
• Life Insurance
• Short Term Disability Insurance
• Long-Term Disability Insurance
• Generous PTO
• Paid parental leave
• Military leave
• Vacation and other paid time off
• Sick leave in accordance with applicable state laws
• Paid holidays
• Medical, dental, and vision coverage (WSFS benefits package)
• 401(k) plan (WSFS benefits package)
• Life, accident, and disability insurance (WSFS benefits package)
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) (WSFS benefits package)
• Wellness programs (WSFS benefits package)
• Additional benefits may include more as per incumbent.

Equal Opportunity Employer

NewLane Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

NewLane Finance will not be able to provide Relocation or Sponsorship.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Contact

If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail]. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/.