Credit Operations Manager

NewLane Finance; Philadelphia (Philadelphia County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401k with match

Flexible spending

Life Insurance

STD/LTD insurance

Generous PTO

Job summary

NewLane Finance in the United States is seeking a Finance Operations Manager to lead a team of Finance Coordinators and drive the end-to-end documentation, funding, and contract closing process. You will partner with Sales, Credit, Operations, and Technology to optimize workflows and deliver exceptional customer service.

The role requires strong project management, attention to detail, and a proactive approach to process improvements, risk management, and regulatory compliance.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting or related field.
• Minimum five years in loan processing, documentation review, equipment finance, banking operations, or similar.
• Experience reviewing finance agreements and funding packages preferred.
• Strong interpersonal skills and ability to collaborate with customers, vendors, brokers, and internal partners.

Responsibilities

• Lead, coach, and develop the Finance Coordinator team to ensure exceptional service and efficiency.
• Oversee daily activities of Finance Coordinators and credit operations, including funding process.
• Partner with senior management to implement process improvements across documentation, booking, funding, and servicing workflows.
• Collaborate with Sales, Credit, Operations, and Technology to streamline processes and support goals.
• Drive use of technology and automation to optimize workflows and scalability.
• Provide timely transaction status updates to internal and external stakeholders throughout funding.
• Escalate complex transactions and terms to facilitate successful closings.
• Ensure all agreements and funding docs comply with policies, regulations, and risk guidelines.
• Monitor quality, identify gaps, and implement corrective actions for accuracy and turnaround times.
• Identify and escalate suspected fraud and operational risks to management.

Skills

Leadership

Process improvement

Stakeholder collaboration

MS Office

Education

Bachelor’s degree in Business, Finance, Accounting

Tools

MS Office

Job description

NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide. Our mantra is "Business Lending Done Right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience and customer service. Our products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane Finance is powered by WSFS Bank, a $20B financial organization.

NewLane Finance is seeking a manager to proactively manage an engaging operational team whose goals are in line with NewLane’s values and service standards.The qualified candidate will assist with the implementation of NewLane’s strategic and busines plan, particularly with respect to the development and build out of the documentation, funding and contract closing strategy. This individual will manage the day to day activity of the Finance Coordinators.

Our Values:

• Integrity
• Passion
• Teamwork
• Commitment to Excellence
• Inclusion

Essential Duties and Responsibilities:

• Lead, coach, and develop the Finance Coordinator team, providing ongoing mentorship, performance management, and guidance to ensure exceptional customer service, operational efficiency, and consistent execution of departmental objectives.
• Oversee the day-to-day activities of the Finance Coordinators and credit operations function, including customer welcome calls, preparation and distribution of finance agreements, collection of required documentation, and facilitation of a seamless documentation, booking, and funding process.
• Partner with senior management to identify, develop, and implement process improvements across documentation, booking, funding, and servicing workflows to enhance efficiency, accuracy, and customer experience.
• Collaborate closely with Sales, Credit, Operations, and Technology teams to streamline processes, improve communication, and support organizational goals.
• Drive effective utilization of technology solutions and automation tools to optimize operational workflows, increase productivity, and improve scalability across the funding and servicing lifecycle.
• Ensure Finance Coordinators provide timely and accurate transaction status updates to internal Business Development Representatives, equipment vendors, dealers, brokers, and customers throughout the funding process.
• Serve as an escalation point for customers, Business Development Representatives, dealers, vendors, and brokers, assisting with complex transaction requirements, documentation stipulations, pricing inquiries, and contract terms and conditions to facilitate successful closings.
• Ensure all finance agreements, funding packages, and supporting documentation are processed in accordance with company policies, procedures, regulatory requirements, and risk management guidelines.
• Monitor operational quality, identify process gaps, and implement corrective actions to improve accuracy, compliance, turnaround times, and overall service delivery.
• Identify and elevate suspected fraud, documentation discrepancies, and operational risks to management while partnering with internal stakeholders to resolve issues promptly.
• Work closely with the Technology team to evaluate, implement, and enhance systems, reporting capabilities, and workflow solutions that support continued growth and operational excellence.
• Establish and monitor key performance indicators (KPIs) for documentation, booking, funding, customer service, and team productivity to ensure achievement of business objectives and service level standards.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent experience will be considered.
• Minimum of five years of experience in loan processing, documentation review, equipment finance, banking operations, or a related operational support function.
• Experience reviewing finance agreements, contract documentation, and funding packages preferred.
• Strong interpersonal and relationship-building skills, with the ability to effectively collaborate with customers, vendors, brokers, and internal stakeholders.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume, sales-driven environment.
• Proven ability to work independently, exercise sound judgment, and maintain a high level of accuracy with minimal supervision.
• Strong customer service orientation with a professional and consultative approach to managing business-to-business (B2B) relationships.
• Excellent organizational, analytical, and problem-solving skills, with exceptional attention to detail.
• Effective verbal and written communication skills, with the ability to clearly convey information and build credibility with internal and external partners.

• competitive compensation, excellent benefits including Health, Dental, Vision, 401k) with match, flexible spending, Life Insurance, Short Term and Long-Term Disability Insurance, generous PTO, and much more…

NewLane Finance is shaping the future of business finance, and we're looking for talented, committed individuals to join our company as we continue to grow our team. We work hard to find the best people, invest in their professional development and encourage “thinking outside the box”. Ultimately, it is our people which will create our success…by helping our customers grow and succeed

NewLane Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

NewLane Finance will not be able to provide Relocation or Sponsorship