Credit Operations Leader

JPMorganChase; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in San Antonio, TX, is seeking an experienced Credit Operations Manager I to shape our credit policies and manage risk across the operations team. You will drive performance targets and foster a high‑performing culture.

The role emphasizes policy implementation, process improvements, and collaboration with partner teams to enhance efficiency, quality, and customer experience while ensuring compliance with Legal and risk controls.

Qualifications

• 3 years of experience in customer service and/or the operational function being managed; credit operations experience strongly desired.
• Demonstrated expertise in credit operations and credit risk concepts, including policy and procedure execution.
• Proven ability to lead, mentor, and develop employees while delivering performance targets and sustained results.
• Strong verbal and written communication skills, including the ability to present updates and reporting to leadership.
• Strong decision-making and influencing skills; ability to apply policies/procedures and exercise appropriate judgment and empowerments.
• Change management experience, including implementing process improvements and driving adoption through communication and training.
• Proficient conflict management skills with a demonstrated ability to resolve issues within a team and across departments.
• Advanced proficiency with computer systems and technology to optimize workflows and solve operational problems.
• Strong prioritization and strategic thinking skills to manage multiple initiatives and deadlines.
• Data analysis skills to monitor performance, identify trends/root causes, and drive targeted actions.
• Successful completion of required training and an evaluation assessment to earn role-specific lending authority.

Responsibilities

• Develop, implement, and maintain credit operations policies and procedures that align with organizational goals, risk strategy, and regulatory expectations.
• Lead, coach, and mentor a diverse team to achieve service, quality, and productivity targets; build an engaged, high-performance culture.
• Execute business initiatives through effective communication with employees, peers, leadership, and partner teams; create and deliver executive and external reporting and communications as needed.
• Make informed decisions using independent judgment, subject matter expertise, and documented policies/procedures, supported by strong relationships with critical business partners.
• Identify and own end-to-end process improvement opportunities, including recommending solutions, developing training content, implementing changes, and managing process/policy updates.
• Ensure all work is processed within assigned service levels and meets Legal/Compliance requirements and firm risk and controls guidelines.
• Independently handle escalations and manage conflicts within the team and across departments through collaboration, negotiation, and problem-solving.
• Leverage technology and advanced computer literacy to optimize credit assessment, approval, and ongoing credit operations workflows.
• Apply strategic thinking and prioritization to plan and execute initiatives that improve operational efficiency and effectiveness.
• Manage performance through ongoing coaching, proactive monitoring, recognition of strong performance, and addressing performance gaps when needed.
• Demonstrate firmwide Manager Capabilities, regularly seek feedback, and document impact through periodic check-ins and year-end self-evaluation.

Skills

Credit operations

Credit risk

Leadership

Communication

Decision making

Change management

Process improvement

Data analysis

Cross-functional collaboration

Mentoring

Education

Bachelor's degree in Finance/Business

Job description

JPMorgan Chase in San Antonio, TX, is seeking an experienced Credit Operations Manager I to shape our credit policies and manage risk across the operations team. You will drive performance targets and foster a high‑performing culture.

The role emphasizes policy implementation, process improvements, and collaboration with partner teams to enhance efficiency, quality, and customer experience while ensuring compliance with Legal and risk controls.