Credit Management Apprentice

DPD Group; Bristol (VA); On-site; USD 21,419 - 28,112; Full time

Benefits offered by this job

Study leave

Funded training

Career progression

Rewards programme

Job summary

DPD Group is offering an apprenticeship for a Business Administration role in the UK. You will learn to administer invoice queries, issue credit notes, and secure timely payments while supporting internal teams.

Ideal candidates have GCSEs in Maths and English and aim to complete a Level 3 Business Admin qualification. The programme includes funded training, study leave, and career progression opportunities within an ethical, inclusive environment.

Qualifications

• GCSE/Level 2 in Maths and English required.
• Apprentices must have GCSE/Level 2 in Maths and English before final exams.
• Completion of Level 3 Business Admin qualification.

Responsibilities

• Investigate customer invoice queries and issue credit notes where appropriate.
• Contact customers by telephone and email to secure payment commitments for invoices.
• Manage accounts receivable ledger and ensure invoices are paid to agreed terms.
• Handle inbound calls and emails relating to all areas to meet customer expectations.
• Collaborate with Sales, CRM, Customer Services and Finance to achieve tasks.
• Complete adhoc tasks within defined timescales and quality standards.

Skills

Google Workspace

Microsoft Office

Communication

Attention to detail

Independent

Education

GCSE/Level 2 Maths & English

Level 3 Business Admin qualification

Tools

None

Job description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable.

To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms.

Key Tasks/Areas of Responsibility

• Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate.
• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
• Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
• Complete adhoc tasks in relation to the above when appropriate

Qualifications

Minimum Qualifications and Experience:

Candidates must have achieved GCSE/Level 2 in Maths and English.

Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

Completion of a Level 3 Business Admin qualification.

Additional Information

What we’re looking for;

Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)

Independently motivated, with the ability to take on tasks and duties without immediate direction

Excellent communication skills and the ability to communicate effectively at all levels

High attention to detail to produce accurate and quality work

An individual who has the ability to welcome and adapt to change, within a forward thinking business.

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Special Conditions

Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay

Study leave

Opportunity to work in a clean, health and safety conscious environment

Funded Training to develop your skills

The opportunity to progress your career within the business

Further training to develop wider skills

Access to MyBenefits and DPD rewards programme

Key Measures of Performance

Compliance to training and qualification schedule

Productivity

Training reports

Assigned mentor report