Claims Apprentice

DPD Group; Bristol (VA); On-site; USD 18,741 - 25,435; Full time

Benefits offered by this job

Study leave

Funded training

Career progression opportunities

Rewards programme

Job summary

DPD is recruiting a Claims Apprentice to join our Credit Management & Claims team in Bristol. You will process customer claims for lost and damaged parcels, issuing settlements where appropriate, and communicate outcomes to customers.

As an apprentice you will undertake a Level 3 Business Administration qualification while working in a busy, customer-focused environment, with support from your mentor and access to funded training and career progression opportunities.

Qualifications

• GCSE/Level 2 in Maths and English required.
• Familiar with Google Workspace or MS Office.
• High attention to detail in a fast-paced environment.

Responsibilities

• Validate new claim requests against policies and issue forms to customers.
• Validate completed claims to determine liability and settlements.
• Handle inbound calls and emails to meet customer expectations.
• Ensure tasks meet agreed timescales and quality standards.

Skills

Attention to detail

Communication skills

Team player

Initiative

Education

GCSE/Level 2 Maths & English

Tools

Google Workspace

Microsoft Office

Job description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

We are currently recruiting a Claims Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol.

We are looking for an individual who demonstrates great attention to detail and has a background of fast-paced process administration-based roles.

To administer the processing of customer claims for lost and damaged parcels, subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.

Manage customer interactions via telephone and email, ensuring our customers' expectations are always appropriately met.

The Claims Apprentice will work alongside their wider team whilst completing a Level 3 Business Administration apprenticeship.

Key Tasks/Areas of responsibility:

To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate

To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit, issuing settlement or rejecting where appropriate

Manage inbound calls and emails relating to all of the above, ensuring our customers expectations are always appropriately met

Ensure all tasks are completed within agreed timescales, ensuring all defined quality standards are met.

Complete adhoc tasks in relation to the above when appropriate

• Compliance with training and qualification schedule

Productivity

Training reports

Assigned mentor report

Ensure 99.8% of receipts are allocated within the period received

All data imported to systems within agreed timescales

All Direct Debit mandates actioned within 24 hours of receipt

Qualifications

Minimum Qualifications and Experience:

Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

Additional Information

What we’re looking for;

Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)

Independently motivated, with the ability to take on tasks and duties without immediate direction

High attention to detail to produce accurate and quality work

You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed expectations

You have the ability to work as a team player and on your initiative

You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers

You can welcome and adapt to change, within a forward-thinking business.

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Rates of Pay:

Apprentices at DPD are paid above the national standard apprenticeship pay

Special Conditions:

Study leave

Opportunity to work in a clean, health and safety conscious environment

Funded Training to develop your skills

The opportunity to progress your career within the business

Further training to develop wider skills

Access to MyBenefits and DPD rewards programme

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer