Credit Investigator - Junior

Equifax, Inc.; Urbandale (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Equifax, Inc. seeks a Junior Credit Investigator to resolve customer requests and serve as the primary liaison between clients, consumers, and Equifax. You will investigate using phone, email, web research, and data repositories such as FACT and eOSCAR.

You will conduct credit-based research, coordinate with creditors, and document findings. Office hours are Mon–Fri 10:30a–7p with an hourly rate of $20.00.

Qualifications

• High school diploma or equivalent.
• Experience in call centers is a plus.
• Ability to multitask and work independently.
• Credit experience/knowledge is preferred.

Responsibilities

• Perform credit-based research tasks and online research.
• Conduct conference calls between consumers and creditors.
• Provide insights to operations leadership.
• Validate and document requested data via phone, fax, or email.
• Perform document review and audit.
• Identify and troubleshoot issues within own scope of work.

Skills

Communication skills

Multitasking

Independent work

Problem solving

Education

High school diploma

Tools

FACT

eOSCAR

Job description

As a Junior Credit Investigator at Equifax, you will be responsible for resolving customer requests and being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers’ requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as FACT and eOSCAR.

What you’ll do

You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors

• You will utilize experience and expertise to provide insights to operations leadership
• Operate a diverse range of tasks, moving between processes with the mentorship of management
• You will perform clerical, phone, operational or manual work
• You will validate/complete and document requested data through phone, fax or email contact
• Perform document review and audit
• Identify and troubleshoot issues within own scope of work
• Accept stretch assignments provided by management
• In office Monday - Friday 10:30a - 7p
• The hourly rate is $20.00

What experience you need

• High school diploma, or equivalent

What could set you apart

• Call center experience preferred
• Computer skills
• Ability to multitask and work independently
• Credit Experience/knowledge preferred
• Able to problem solve
• Able to communicate effectively