Credit Customer Service Associate

Insight Global; New Braunfels (TX); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k matching

Paid time off

Job summary

Insight Global is seeking entry-level Credit Inbound Associates to join our client’s Credit Inbound team in New Braunfels, TX. This on-site role handles a high volume of inbound calls and serves as the first point of contact for credit inquiries.

You will collect payments where applicable and support internal teams with account questions, while maintaining an efficient, concise call approach. This is an entry-level opportunity with internal promotion potential.

Qualifications

• Inbound call experience is required.

Responsibilities

• Handle a high volume of inbound calls (approximately 60 calls per day).
• Serve as the first point of contact for credit-related inquiries.
• Provide account information including balances and statements.
• Collect payment on every call when applicable.
• Route calls to collections or other departments as needed.
• Support internal teams with credit holds and order questions.
• Maintain a short and sweet call approach for quick resolution.

Skills

Inbound call experience

Job description

*MUST HAVE INBOUND CALL EXPERIENCE* *This is an on-site, fulltime role in New Braunfels, TX*

Insight Global is seeking entry-level Credit Inbound Associates to join our clients Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into our client's broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
• Serve as the first point of contact for credit-related inquiries
• Provide account information including balances, invoice copies, statements, and basic account status
• Collect payment on every call when applicable (“collect on every call” model)
• Route calls to collections or other departments when requests fall outside scope
• Support internal Customer Care and Sales teams with credit holds, account status, and order‑related questions
• Maintain a “short and sweet” call approach focused on quick resolution and high efficiency

Compensation:

17/hr. to 17.75/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.