Call Center Admin Lead - Training & Operations

A Hiring Company; Plantation (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401k

Job summary

A Hiring Company in Plantation, Florida, seeks a Call Center Admin Team Lead. This full-time role offers opportunities for training and professional growth as part of a prestigious legal group’s Collections Department.

The successful candidate will manage performance, provide administrative support, and ensure compliance while maintaining a collegial environment. Applicants must possess strong customer service skills, proficiency in Microsoft Office, and a high school diploma or equivalent experience.

Qualifications

• Highly motivated with a strong grasp on office assistance fundamentals.
• Ability to organize and prioritize tasks to meet deadlines.
• Demonstrated ability to communicate effectively in writing and verbally.

Responsibilities

• Manage collector agents' scorecard and coaching forms.
• Assist Call Center Manager with various duties.
• Develop relationships with clients and attorneys for efficient account handling.

Skills

Customer service

Data entry

Problem-solving

Active listening

Attention to detail

Time-management

Bilingual (English and Spanish)

Education

High School diploma

Tools

Microsoft Office

Job description

A Hiring Company in Plantation, Florida, seeks a Call Center Admin Team Lead. This full-time role offers opportunities for training and professional growth as part of a prestigious legal group’s Collections Department.

The successful candidate will manage performance, provide administrative support, and ensure compliance while maintaining a collegial environment. Applicants must possess strong customer service skills, proficiency in Microsoft Office, and a high school diploma or equivalent experience.