Credit Coordinator

Intel Corporation; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen in der Reisebranche sucht einen engagierten Credit Coordinator, der als erste Anlaufstelle für Kundenanfragen fungiert. In dieser Rolle werden Sie für die Bearbeitung von Forderungen und die Unterstützung des Verkaufsteams verantwortlich sein. Sie werden Kunden bei der Nutzung von Online-Rechnungsdiensten unterstützen und sicherstellen, dass alle Konten genau und aktuell sind. Mit einem Fokus auf Kundenservice und Problemlösung tragen Sie zur Zufriedenheit der Kunden bei und arbeiten in einem dynamischen Team. Wenn Sie eine Leidenschaft für Kundenbetreuung und eine proaktive Einstellung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• B2B Collection Erfahrung in einem schnelllebigen Umfeld.
• Kenntnisse in Forderungen und Inkassoverfahren sind erforderlich.

Responsibilities

• Outbound-Calls zur Inkasso von überfälligen Rechnungen.
• Rechnungsstreitigkeiten klären und Konten abgleichen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Aufmerksamkeit für Details

Multitasking

Education

HS Diploma oder gleichwertig

Associate oder Bachelorabschluss

Tools

Microsoft Office (Outlook und Excel)

SAP

Telefonsoftware

Job description

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

Job Description:

Credit Coordinator

About the Role:

As a Credit Coordinator, you will provide first-line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express). You will be a member of the Retail Team and provide primary customer support for incoming receivables-related account issues.

Responsibilities:

• Make outbound collections calls to customers regarding past due invoices
• Take inbound calls from customers and internal departments regarding past due commercial accounts
• Reconcile accounts that have disputes or inaccuracies
• Address customer issues, questions, and complaints in a timely manner
• Problem solve and analyze situations to determine the best solution
• Serve as a liaison between the customer, sales team, and Love’s internal departments
• Operate office equipment including computers and phone software as necessary
• Assist customers in using online bill pay and invoice viewing features as requested
• Promote services and provide a level of support that drives overall customer satisfaction
• Participate in weekly team meetings required to discuss specific accounts

Qualifications:

Education:
• HS Diploma or equivalent required
• Associate or bachelor’s degree is preferred
• Experienced individuals will be considered

Experience:
• B2B Collection experience in a fast-paced atmosphere
• Microsoft office products (primarily Outlook and Excel)
• Phone System/Software experience is a must
• SAP experience is a plus

Skills and Physical Demands:

Skills:
• Excellent customer service and communication skills written and verbal
• Knowledge of Receivables and Collections procedures
• Ability to prioritize and multitask is a must
• Attention to detail and accuracy
• Team player who takes ownership of personal duties as well as team goals
• Good listening skills
• Problem-solving skills

Typical Physical Demands:
• Requires prolonged sitting, some bending, and stooping
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires a normal range of hearing and vision

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