Billing & Credit Specialist Associate

OGE Energy Corp.; Oklahoma City (OK); On-site; USD 33,000 - 42,000; Full time

Job summary

A leading energy company is seeking a Billing & Credit Specialist Associate to support its operations. In this entry-level role, you will resolve customer queries and manage account issues while working in a collaborative team environment. Ideal candidates have at least a high school diploma and experience with SAP, coupled with a dedication to customer service.

Qualifications

• 2 years related experience with SAP.
• Action-Oriented with a can-do attitude.
• Ability to work effectively under supervision.

Responsibilities

• Research and resolve account issues.
• Process inbox items and orders.
• Perform data entry and analysis.

Skills

SAP navigation and analytical skills

Customer Focus

Effective Communication

Collaboration

Process Improvement

Microsoft applications knowledge

Education

High School Diploma/GED

Job description

JOB INFORMATION

• Job Title: Billing & Credit Specialist Associate
• Job Code: 128652
• Pay Grade: 33
  
  

Job Summary

Equal Opportunity Employer - Minorities, Women, Individuals with DisABILITIES & Veterans Encouraged to apply.

Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.

LEVEL OF RESPONSIBILITY

• Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.
  
  

Essential Functions

• Research and resolve account issues.
• Processes inbox items and orders.
• Prepares and receives forms and correspondence.
• Works with team members to maintain accounts.
• Performs data entry and analysis.
• Resolves routine questions and problems.
• All other duties as assigned.
  
  

Requirements

• High School Diploma/GED and 2 years related SAP experience.
  
  

PREFERRED QUALIFICATIONS:

• Prior OG&E Customer Operations related experience.
  
  

WORKING CONDITIONS

• May involve walking or standing for brief periods of time.
• May occasionally travel to locations outside of primary work location for training, meetings, etc.
• May work in an open office environment with normal levels of noise.
• May exert up to 20 lbs. of force occasionally to move objects.
• Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.
• Work is performed in an office environment in cubicles.
• May be required to work non-standard work schedules.
• May require ability to work from home.
• May be required to work overtime and weekends and holidays.
  
  

Special Safety Requirements

• Member will not be required to drive in order to perform their job duties.
• Member is not required to perform any safety sensitive duties.
  
  

Knowledge, Skills And Abilities (ksas)

• Action Oriented: Displays a can-do attitude and enthusiasm.
• Drives Results: Maintains work focus despite obstacles or setbacks.
• Self-Development: Pursues ways to develop new skills.
• Demonstrated SAP navigation and analytical skills.
• Customer Focus: Asks questions to accurately identify customer needs.
• Communicates Effectively: Responds openly to others.
• Collaborates: Makes productive contributions to the group.
• Ensures Accountability: Holds self-accountable for complying with policies, procedures, and work requirements.
• Decision Quality: Makes good routine decisions with coaching from others.
• Ability to recognize process improvement opportunities.
• Working knowledge of Microsoft applications.
  
  

Health And Safety (medical/Dot Requirements)

• Pre-Employment Drug Screen
  
  

SALARY RANGE

$33,114 - $41,392