Billing & Credit Specialist Associate

MedStar Health; Oklahoma City (OK); On-site; USD 33,000 - 42,000; Full time

Job summary

A key position at a leading company, the Billing & Credit Specialist Associate is responsible for supporting billing and credit operations by addressing a variety of customer inquiries and issues. This entry-level role calls for effective communication, SAP experience, and a commitment to customer satisfaction, providing a pathway for development in a dynamic environment.

Qualifications

• High School Diploma/GED and 2 years related SAP experience.
• Prior OG&E Customer Operations experience preferred.

Responsibilities

• Responsible for research and resolution of account issues.
• Processes inbox items and performs data entry.
• Assists with maintaining accounts and resolving customer questions.

Skills

Customer Focus

Data Entry and Analysis

SAP Navigation

Problem Solving

Effective Communication

Education

High School Diploma/GED

Tools

SAP

Microsoft applications

Job description

JOB INFORMATION

* Job Title: Billing & Credit Specialist Associate

* Job Code: 128652

* Pay Grade: 33

JOB SUMMARY

Equal Opportunity Employer - Minorities, Women, Individuals with DisABILITIES & Veterans Encouraged to apply.

Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.

LEVEL OF RESPONSIBILITY

* Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.

ESSENTIAL FUNCTIONS

* Research and resolve account issues.

* Processes inbox items and orders.

* Prepares and receives forms and correspondence.

* Works with team members to maintain accounts.

* Performs data entry and analysis.

* Resolves routine questions and problems.

* All other duties as assigned.

REQUIREMENTS

* High School Diploma/GED and 2 years related SAP experience.

PREFERRED QUALIFICATIONS:

* Prior OG&E Customer Operations related experience.

WORKING CONDITIONS

* May involve walking or standing for brief periods of time.

* May occasionally travel to locations outside of primary work location for training, meetings, etc.

* May work in an open office environment with normal levels of noise.

* May exert up to 20 lbs. of force occasionally to move objects.

* Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.

* Work is performed in an office environment in cubicles.

* May be required to work non-standard work schedules.

* May require ability to work from home.

* May be required to work overtime and weekends and holidays.

SPECIAL SAFETY REQUIREMENTS

* Member will not be required to drive in order to perform their job duties.

* Member is not required to perform any safety sensitive duties.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

* Action Oriented: Displays a can-do attitude and enthusiasm.

* Drives Results: Maintains work focus despite obstacles or setbacks.

* Self-Development: Pursues ways to develop new skills.

* Demonstrated SAP navigation and analytical skills.

* Customer Focus: Asks questions to accurately identify customer needs.

* Communicates Effectively: Responds openly to others.

* Collaborates: Makes productive contributions to the group.

* Ensures Accountability: Holds self-accountable for complying with policies, procedures, and work requirements.

* Decision Quality: Makes good routine decisions with coaching from others.

* Ability to recognize process improvement opportunities.

* Working knowledge of Microsoft applications.

HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)

* Pre-Employment Drug Screen

SALARY RANGE

$33,114 - $41,392