Credit Controller

Hales Group Ltd; Massachusetts; Hybrid; USD 33,000 - 45,000; Full time

Job summary

Hales Group Ltd is recruiting a Credit Controller in the Bury St Edmunds area. The role focuses on timely payments, accurate invoicing, and maintaining strong customer relationships. Hybrid work is available after training, with a permanent, full-time contract in a busy accounts function.

Key duties include raising invoices, chasing overdue payments, resolving invoice queries, and assisting the wider finance team as required. Previous credit control experience is essential.

Qualifications

• Experience in credit control or accounts receivable functions.
• Experience in high-volume invoicing environments.
• Strong attention to detail and accuracy.
• Proactive and well-organised with good time management.

Responsibilities

• Raise and process sales invoices and credit notes accurately and efficiently.
• Review billing information to ensure required details before invoice generation.
• Follow credit control policies to support debt management.
• Maintain positive relationships with customers and internal stakeholders.
• Monitor balances and chase overdue payments via calls, email, and letters.
• Investigate and resolve invoice queries while delivering high service levels.
• Process incoming payments and allocate to customer accounts.
• Support wider finance team with additional credit control duties as required.

Skills

Credit control

Sales ledger

Accounts receivable

Job description

Credit Controller

Bury St Edmunds

£29,500 per annum

Permanent, Full Time

Hybrid once trained

We are currently recruiting for a Credit Controller to join a well-established business based near Bury St Edmunds. This is an excellent opportunity for an experienced finance professional to become part of a busy accounts function, supporting credit control activities and maintaining strong customer relationships. The successful candidate will play a key role in ensuring timely payments, resolving account queries, and supporting smooth day-to-day financial operations.

Key Responsibilities:

• Raise and process sales invoices and credit notes accurately and efficiently.
• Review billing information to ensure all required details are in place prior to invoice generation.
• Follow established credit control policies and procedures to support effective debt management.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Monitor outstanding balances and proactively chase overdue payments via telephone, email, and written correspondence.
• Investigate and resolve customer invoice queries, delivering a high standard of customer service throughout.
• Process incoming payments and accurately allocate funds to customer accounts.
• Support the wider finance team with additional credit control and accounts duties as required.

Requirements:

• Previous experience within a credit control, sales ledger, or accounts receivable position.
• Experience working in a high-volume environment with varying invoice values.
• Strong customer service skills and the ability to communicate effectively with both internal and external contacts.
• Excellent attention to detail and the ability to prioritise a varied workload.
• A proactive and organised approach to managing workloads and deadlines.