Credit Control & Collections Associate

Engie; United States; Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Hybrid working two days in the office

Job summary

ENGIE is seeking a confident SME Credit Control & Collections Associate for the Energy Supply team in Leeds. You will own a portfolio of business customer accounts, securing payment and reducing aged debt while collaborating with Billing, Payments, Finance and Legal. This hybrid role requires two days in the office per week.

You will communicate clearly, stay organised across multiple accounts, and use Microsoft Office effectively to support financial performance and customer solutions.

Qualifications

• At least 1 year of experience in credit control, collections, or a similar role.
• Capable of handling difficult conversations professionally and respectfully.
• Proficient in MS Office, with intermediate Excel skills.

Responsibilities

• Contact customers by phone, email and letter to secure payment and understand their accounts.
• Manage aged debt and prioritise actions to improve cash collection.
• Reconcile accounts and resolve billing or payment queries with internal teams.
• Set up and monitor payment plans within your approved authority level.
• Identify customers in financial difficulty and follow the appropriate support process.

Skills

Communication skills

Organization

Microsoft Excel

Customer service

Attention to detail

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

We are looking for a confident and organised SME Credit Control & Collections Associate to join our Energy Supply team in Leeds. You will take ownership of a portfolio of business customer accounts, helping customers resolve outstanding balances while improving payment performance and reducing aged debt. This is a hands‑on role for someone who combines strong customer communication with accurate account management, sound judgement and a focus on results. You will work closely with colleagues across Collections, Customer Services, Billing, Payments, Finance and Legal, as well as approved external recovery partners.

Your day‑to‑day responsibilities include:

• Contacting customers by phone, email and letter to secure payment and understand their Managing overdue accounts and deciding on the best next steps.
• Reviewing aged debt and prioritising actions to improve cash collection.
• Reconciling accounts and investigating billing or payment queries Working with internal teams such as Billing Finance and Legal to resolve disputes.
• Setting up and monitoring payment plans within your approved authority level.
• Identifying customers who may be in financial difficulty and following the right support process.

You take ownership of your accounts. You follow through. You communicate clearly and with care.

Who Are You

You have at least one year of experience in credit control, collections or a similar account management role. You are comfortable having difficult conversations in a professional and respectful way.

We are looking for someone who:

• Communicates clearly in writing and by phone.
• Stays organised when managing multiple accounts and deadlines.
• Pays close attention to detail when reviewing account Identifies risk and knows when to escal a Works well with colleagues across different teams.
• Uses Microsoft Office confidently, including intermediate Excel skills.
• Holds a GCSE in English and Mathematics at grade 4/C or above, or an equivalent in the energy or utilities sector, SME collections or external debt recovery is a welcome advantage. It is not required.

Location

This role is based in Leeds, United Kingdom. You work on a hybrid basis. You come into the office two days a week. You work from home on the other days. This arrangement gives you flexibility while keeping you connected to your team.

What We Offer

We want you to grow here. We want you to feel supported from your first day. Here is what comes with this role:

• Real ownership of a varied portfolio of business accounts from day one.
• A collaborative and welcoming team where your contribution is recognised.
• Career development opportunities within ENGIE's Energy Supply division and across the wider A hybrid working arrangement with two days in the office each week.
• Access to ENGIE's benefits package, including learning resources and professional development tools.

This is a role where your daily work has a direct impact. You support financial performance. You help customers find solutions. That combination makes a real difference.

Why We Care

At ENGIE, we believe every person has a role to play in building a cleaner, fairer energy future. We are committed to creating a workplace where everyone belongs.

We welcome applications from all backgrounds. We do not discriminate based on age, gender, ethnicity, disability, sexual orientation, religion or belief. We know that diverse teams make better decisions and build stronger you need any adjustments during the recruitment process, please let us know. We are happy to support you in a way that works for you. Your comfort and confidence in this process matter to us.