Server Infrastructure Analyst - Crop

QBE North America; Madison (WI); Hybrid; USD 75,000 - 112,000; Full time

Benefits offered by this job

Hybrid Working

401(k) Matching

Paid Time Off

Job summary

QBE North America is seeking a hybrid infrastructure implementation role serving the Madison, Wisconsin area with offices in Ramsey, MN and Fargo, ND. The role requires being in the office 3 days per week to collaborate with stakeholders and deliver infrastructure solutions.

The position supports gathering requirements, defining user needs, and implementing continuous improvement across infrastructure technologies.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Experience with information security awareness and controls.
• Hands-on IT infrastructure experience across compute, storage, networking, and cloud (IaaS/PaaS/SaaS).
• Strong problem solving and troubleshooting abilities.

Responsibilities

• Elicit infrastructure requirements and develop implementation plans.
• Translate infrastructure needs into actionable processes and define user requirements.
• Document impact of change and maintain requirements artifacts.
• Collaborate with SMEs to establish the technical vision.
• Identify and implement continuous improvement initiatives.
• Support end-users with documentation and understanding of requirements.
• Contribute to a positive, diverse work environment.
• Assist in implementing infrastructure technologies and solutions.

Skills

Information Security Awareness

IT Infrastructure Practitioner

Ownership & Initiative

Problem Solving

System Design

Service Focus

Technical Understanding

Troubleshooting

Education

Tertiary Degree or equivalent

Tools

VMware ESXi

Nutanix AHV/ AHG

Ivanti Security Controls

Veeam

Secret Server

Solarwinds

PowerShell

Active Directory

Azure/Office 365

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Ramsey, Minnesota; Fargo, North Dakota; Madison, Wisconsin
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 3 days per week.
• The salary range for this role is: $74,500.00 - $111,500.00

The Opportunity

The purpose of this role is to support the implementation of functional and technical solutions by collaborating with stakeholders to gather infrastructure requirements, provide expertise, and execute plans to enhance capability and achieve results to support organizational growth.

Your New Role

• Partner with architecture to develop implementation and improvement plans by eliciting infrastructure requirements from key stakeholders and recommending solutions.
• Facilitate the translation of infrastructure needs into actionable processes by evaluating information gathered from multiple sources and defining user requirements for effective solutions.
• Assess, document and communicate impact of change to key partners by collaborating with stakeholders to develop requirements documentation.
• Collaborate with subject matter experts to establish the technical vision and gather information to meet requests within area of responsibility.
• Identify and implement continuous improvement initiatives to enhance performance and efficiency.
• Support end-users by ensuring thorough understanding of user requirements and availability of relevant process documentation.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity.
• Support the implementation of infrastructure technologies and solutions.

Required Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Experience

• Information Security - Awareness - Aware of information security and the security controls that can be used to mitigate security threats within solutions and services.
• IT Infrastructure - Practitioner - Builds and configures, administers and supports infrastructure technologies and solutions such as computer, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
• Ownership & Initiative - Working - Owns an issue until a new owner has been found or the problem has been mitigated and / or resolved.
• Problem Solving - Awareness - Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures.
• System Design - Working - Translates logical designs into physical designs. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate. Designs systems characterized by managed levels of risk, manageable business and technical complexity and meaningful impact. Works with well-understood technology and identifies appropriate patterns.
• Service Focus - Working - Takes input and establishes coherent frameworks that work.
• Technical Understanding - Working - Understands core technical concepts related to their role and can apply them with guidance.
• Troubleshooting & problem resolution - Working - Able to troubleshoot and identify problems across different technology capabilities.
• Preferred Licenses/Certifications: Microsoft MCSE, VMware certification, PMP, EMP certification

Preferred Knowledge

• Working knowledge of Windows client and server operating systems; their implementation & management in an enterprise environment, along with troubleshooting skills
• Current knowledge of infrastructure tools and technologies including:
  • VMware/ESXi
  • Nutanix/AHG
  • Ivanti Security Controls
  • Veeam
  • Secret Server /privileged access management
  • Solarwinds
  • PowerShell
• Working knowledge of Active Directory & associated technologies; implementation & management in an enterprise environment
• Working knowledge of Microsoft Azure, and Office 365 messaging & collaboration services; their implementation & management in an enterprise environment
• Working knowledge of Cyber Security principles & practices, with experience of working in regulated environment
• Working knowledge of ITIL service management principles & tools, and their use in an enterprise environment

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills

Adaptability, Commercial Acumen, Communication, Critical Thinking, Customer Service, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Infrastructure Operations, Managing performance, Process Improvements, Risk Management, Stakeholder Management, Virtualization, Waterfall Model