Credit Control Analyst (ROLA)

Acer; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Acer America Corporation seeks a highly motivated bilingual (English/Spanish) Credit & Collections Analyst to support our Latin America region. The role focuses on credit risk assessment, collections, dispute resolution, and AR management across multiple Latin American countries.

Fluent English and Spanish and strong communication with customers, sales, and internal teams are essential. Key duties include assessing credit, setting terms, monitoring AR aging, and presenting reports to management.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum 2 years in credit control, AR collections, or financial analysis.
• Bilingual in English and Spanish (written and verbal).
• Experience with ERP systems (SAP/Oracle/NetSuite) and Microsoft Excel.

Responsibilities

• Manage a portfolio of customers across Latin America.
• Assess creditworthiness via financial statements, credit reports, and payment history.
• Establish and recommend credit limits and payment terms per policy.
• Monitor AR aging and follow up on overdue accounts.
• Communicate with customers in English and Spanish about payments, disputes, and collections.
• Prepare AR and credit risk reports for management.
• Identify high-risk accounts and escalate as needed.
• Document credit decisions and collection activities.
• Support month-end close incl. bad debt reserves and AR reconciliations.
• Collaborate with sales and customer service to balance revenue growth with risk mitigation.

Skills

Bilingual English/Spanish

Analytical skills

Negotiation

Communication skills

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

NetSuite

Excel

Job description

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Acer America Corporation is seeking a highly motivated bilingual (English/Spanish) Credit & Collections Analyst to support our growing business throughout the Latin America region. This role is responsible for credit risk assessment, collections, dispute resolution, and accounts receivable management for customers across multiple Latin American countries. The successful candidate must be fluent in both English and Spanish and possess strong communication skills to effectively interact with external customers, sales teams, and internal cross-functional stakeholders. This position plays a critical role in protecting company cash flow, minimizing credit risk, and supporting profitable business growth.

Job Responsibility

• Manage a portfolio of customers throughout the Latin America region
• Assess new and existing customers’ creditworthiness through financial statement analysis, credit bureau reports, and payment history reviews
• Establish and recommend credit limits and payment terms in alignment with company policy
• Monitor accounts receivable aging reports and proactively follow up on overdue accounts
• Communicate directly with customers in both English and Spanish regarding payment status, account reconciliations, disputes, and collection activities.
• Prepare and present AR and credit risk reports to management
• Identify high-risk accounts and escalate issues as needed
• Maintain accurate documentation of credit decisions and collection activities
• Support month-end close processes, including bad debt reserves and AR reconciliations
• Collaborate with sales and customer service teams to balance revenue growth with risk mitigation

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Minimum of 2 (two) years of experience in credit control, accounts receivable collections, or financial analysis
• Minimum of two (2) years of experience in credit control and collections managing the end-to-end processes of credit risk and payment recovery.
• Bilingual, fluent in English and Spanish (written and verbal).
• Experience communicating directly with customers and business partners in Latin America.
• Strong understanding of credit risk assessment and financial statement analysis
• Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel
• Excellent analytical, negotiation, and communication skills
• Detail-oriented with strong organizational abilities
• Knowledge of credit insurance and secured transactions preferred
• Familiarity with credit reporting agencies (e.g., D&B, Experian) preferred
• Professional certifications such as CBA (Credit Business Associate) or CCE (Certified Credit Executive) strongly preferred

In Acer, we follow Anti-discrimination law that it is illegal to make employment decisions based on legally protected factors like race, class, language, thought, religion, political party, place of origin, place of birth, gender, gender orientation, age, marital status, appearance, facial features, disability, or past membership in any labor union.