Credit & Collections Specialist — Negotiation & Growth (401K)

Palmdale Oil Company; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Competitive compensation

Employee Referral Bonus

On‑the‑job Training

Job summary

Palmdale Oil Company is seeking a Credit and Collections Specialist for our Palm Beach Gardens office who will contact customers with past-due balances and drive timely payments.

This role requires strong communication, meticulous record-keeping, dispute resolution, and the ability to handle payment inquiries and plan negotiations, while maintaining positive customer relationships.

You will work with ERP systems, track collection activity, and contribute to meeting collection targets.

Qualifications

• Must be comfortable communicating with customers over the phone.
• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook
• Detailed oriented

Responsibilities

• Contact customers with overdue accounts and negotiate payment plans.
• Make 30–35 calls per day and handle various customer questions/requests using the Vonage phone system.
• Use credit bureau data, post office information, and other sources to locate customers who moved or changed numbers.
• Take payments over the phone or via our payment portal, maintaining PCI compliance.
• Maintain records of contacts and payments in ERP and document communications.
• Resolve billing issues and file or sort correspondence; perform clerical duties as needed.
• Submit regular reports on unpaid accounts and repayment progress.

Skills

Phone communication

MS Office (Word/Excel/Outlook)

Detail oriented

Professional demeanor

Verbal & written communication

Job description

Palmdale Oil Company is seeking a Credit and Collections Specialist for our Palm Beach Gardens office who will contact customers with past-due balances and drive timely payments.

This role requires strong communication, meticulous record-keeping, dispute resolution, and the ability to handle payment inquiries and plan negotiations, while maintaining positive customer relationships.

You will work with ERP systems, track collection activity, and contribute to meeting collection targets.