Credit & Collections Specialist — Growth, Training & 401(k)

Automatic Data Processing, Inc.; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

Disability insurance

401(k) match

Paid time off

Paid holidays

Competitive compensation

Employee referral bonus

On the job training

Job summary

Palmdale Oil is seeking a Credit and Collections Specialist for our Palm Beach Gardens office who will be responsible for contacting customers regarding past-due balances and ensuring timely payment. This role involves maintaining accurate records and resolving Invoice Disputes.

Strong communication skills and attention to detail are essential. The ideal candidate will contribute to maintaining positive customer relationships while meeting collection targets.

Qualifications

• Must be comfortable communicating with customers over the phone.
• Proficient in Microsoft Office Suite - including Word, Excel, and Outlook.
• Detailed oriented.
• Positive and professional demeanor.
• Excellent verbal and written skills.

Responsibilities

• Contact customers with overdue accounts, root cause disputes, and attempt to collect the overdue amount or negotiate a payment plan.
• Make at least 30-35 calls per day and handle various customer questions/requests.
• Use credit bureau data, post office information, internet searches and other tools to locate customers.
• Take payments over the phone or instruct customers to use our payment portal while maintaining PCI Compliance.
• Maintain records of contacts and attempted contacts with delinquent accounts and payments in ERP system.
• Resolve billing issues and complaints; sort and file correspondence and perform clerical duties.
• Submit regular reports on the status of unpaid accounts and repayment progress.

Skills

Phone communication

Microsoft Office

Detail orientation

Professional demeanor

Verbal & written communication

Job description

Palmdale Oil is seeking a Credit and Collections Specialist for our Palm Beach Gardens office who will be responsible for contacting customers regarding past-due balances and ensuring timely payment. This role involves maintaining accurate records and resolving Invoice Disputes.

Strong communication skills and attention to detail are essential. The ideal candidate will contribute to maintaining positive customer relationships while meeting collection targets.