Credit & Collections Specialist: Delinquency Resolution

Mt. Washington Pediatric Hospital; Clive (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Mt. Washington Pediatric Hospital seeks a Credit & Collections Specialist to manage overdue accounts and support billing inquiries. You will book finance contracts, perform verification calls and process weekly distributor payouts.

You’ll protect the company’s financial health through timely collections and precise account handling. The role requires a high school diploma or GED and 0–2 years of relevant experience in customer service or finance, with strong communication and accounting software

Qualifications

• Computer literacy with word processing, spreadsheets and basic accounting software.
• Accurate typing for data entry, minutes and dictations, emails and letters.
• Clear verbal communication with colleagues, customers and business contacts.
• Customer service experience handling public interactions and inquiries.
• High school diploma or GED; 0–2 years in customer service/finance roles.

Responsibilities

• Create, disburse, verify and book finance contracts, including delivery verification calls.
• Process distributor payouts, settlements and related finance customer support.
• Maintain customer sales tax certificates and accurate account documentation.
• Monitor accounts receivable, identify delinquent accounts and assist timely collections.
• Contact customers by phone, email and mail to resolve past-due balances and billing questions.
• Negotiate payment arrangements and ensure collection activities follow policy.
• Prepare delinquency, aging, collection progress and recovery reports.
• Resolve or escalate customer disputes with Finance, Legal, Sales and internal teams as needed.
• Support routine office processes and administrative tasks.

Skills

Computer literacy

Typing skills

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Accounting software

Job description

Mt. Washington Pediatric Hospital seeks a Credit & Collections Specialist to manage overdue accounts and support billing inquiries. You will book finance contracts, perform verification calls and process weekly distributor payouts.

You’ll protect the company’s financial health through timely collections and precise account handling. The role requires a high school diploma or GED and 0–2 years of relevant experience in customer service or finance, with strong communication and accounting software