Credit & Collections Specialist

Imperial Brady; Romulus (MI); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

Generous paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is seeking a Credit & Collections Specialist in Detroit, MI to manage a portfolio of customer accounts and ensure timely collection of past-due invoices. You will analyze creditworthiness, monitor risk, and lead resolutions with internal teams to optimize cash flow.

Applicants should have 5+ years in B2B collections, a degree in accounting/finance (preferred), and strong MS Office skills. The role offers competitive pay, bonuses, and comprehensive benefits.

Qualifications

• 5+ years of B2B collections experience.
• Knowledge of the order-to-cash process.
• Ability to quickly build rapport with customers and stakeholders

Responsibilities

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness).
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution.
• Provide proactive action plans via monitoring of past due percentages.
• Negotiate payment arrangements; create strategic action plans to improve cash flow timeliness.
• Collaborate with Business Operations and Cash Applications teams to resolve open credits & refunds.
• Maintain compliance with internal controls and departmental procedures.
• Maintain portfolio metrics (past due percentage, days past due, DSO).

Skills

B2B collections

Rapport building

Microsoft Office

Education

Bachelor's degree in accounting or finance

Tools

Microsoft Office

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

Imperial Brady has a Credit & Collections Specialist role available in Detroit, MI! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.

The Credit & Collections Specialist manages a portfolio of customer accounts to ensure the collection and resolution of past-due customer invoices.

Pay Range: $26.00 to $29.00 per hour + Bonus

You Will

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness)
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution.
• Provide impactful, proactive action plans via frequent monitoring of past due percentages.
• Negotiate payment arrangements; create strategic action plans to enhance cash flow timeliness
• Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds
• Manage compliance with required internal controls and departmental procedures.
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

You Have

• 5+ years of B2B collections work experience and sound knowledge of the order-to-cash process
• Bachelor's degree in accounting or finance preferred, not required
• Ability to quickly build rapport with customers externally and stakeholders internally
• Proficient in Microsoft Office

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.