Credit & Collections Lead – Store Operations

ZippyApp - Recruitment Marketing; Elgin (IL); On-site; Full time

Job description

Buddy’s Home Furnishings is the third-largest Rent-To-Own (RTO) retail provider of furniture, appliances, electronics, and computers in the United States. Over the past five years, we have expanded aggressively, adding new company-owned and franchised stores nationwide.Come join our growing team!Benefits include:* Salary: $16.00 - $18.00 per hour* Paid Time Off* Closed on Sundays** Discounts* Health & Retirement benefits (vary depending on location)Credit Manager Role Summary:The Credit Manager along with the Sales Manager are the second in charge after the general manager at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.Training will be provided, and you will be cross trained in all aspects of the role.* This is an in-person job and only available physically at the specified location.* You must be over the age of 21 to be considered for this position.Principal Responsibilities:* Acquire and Maintain Customers* Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments* Assist in managing store personnel; may direct activities of one or more employees* Compliance with all applicable federal, state and local statutes* Decipher, prepare and review store reports* Document all customer commitments* Ensure company standards for renewals, delinquencies and store collections are satisfied* Meet and exceed target sales and revenue goals* Follow monthly marketing plans and maintain internal quality control standards* Manage customer accounts* Managing inventory and cash assets* Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy

Requirements/Responsibilities
Credit Manager Requirements:* Must be over the age of 21 to drive a vehicle for work (insurance requirement)* Effective organizational skills* Established collection skills* Good communication skills* Learn and become proficient in POS system* Maintain professional appearance* Must be able to read, write and communicate effectively in person and over the phone with employees and customers* Negotiate and resolve conflict* Plan, organize, delegate, coordinate and follow up various tasks and assignments* Recognize and solve problems* Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements* General Accounting and accounts receivable* Regular and consistent attendance, including nights and weekends as business dictatesEducation and Experience* Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.* Credit Analyst and collectionPhysical Requirements:* Routine lifting, loading, and moving of merchandise (50-300 pounds) using a dolly* Stooping, bending, pulling, reaching, and grabbing* Ability to traverse multiple flights of stairs while carrying furniture, appliances, and electronics* Prolonged periods of driving and standing* Ability to work in various indoor and outdoor climates and weather conditionsAdditional Information:* Buddy’s Home Furnishings is an Equal Opportunity Employer and a Drug-Free Workplace.* A detailed background check, including driving history and drug screening, is required.