Credit & Collections Lead PCP

BSH Home Appliances Corporation - North America; Irvine (CA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Vacation & holidays

Company vehicle

Employee assistance program

Job summary

BSH Home Appliances Corporation - North America in Irvine, CA is seeking a Credit & Collections Lead to guide a team responsible for credit approvals, collections and account adjustments. The role emphasizes leadership, process improvement, and collaboration with internal stakeholders to optimize cash flow.

The ideal candidate has 3–5 years in credit/AR, SAP experience, excellent communication, and a proven ability to mentor staff in a fast-paced environment.

Qualifications

• High-School Diploma required.
• Two-Year College preferred.
• 3–5 Years Credit/Accounts Receivable required.
• 3+ years of experience in a corporate Credit/Accounts Receivable department.
• Previous experience as a Credit and Collections Analyst.

Responsibilities

• Leads team members and activities to support day-to-day tasks.
• Fosters a culture of commitment to excellent work results and team effort through empowerment, continuous improvement and consistent feedback.
• Acts as a liaison with internal and external customers to promote an effective team environment.
• Suggests alternative methods to solve the team’s credit/collections challenges.
• Uses leadership and innovation to drive change and increase productivity.
• Is knowledgeable in SAP, driving system-related problem resolution with the IT team.
• Provides general assistance to Credit Supervisor and Credit Manager.

Skills

Leadership

SAP

Excel

Communication

Mentoring

Travel readiness

Education

High-School Diploma

Two-Year College

Tools

SAP

Job description

Credit & Collections Lead

Irvine, CA / Full-time

Your Responsibilities

• Leads team members and activities to support day-to-day tasks
• Fosters a culture of commitment to excellent work results and team effort through empowerment, continuous improvement and consistent feedback
• Acts as a liaison with internal and external customers to promote an effective team environment
• Suggests alternative methods to solve the team’s credit/collections challenges
• Uses leadership and innovation to drive change and increase productivity
• Is knowledgeable in SAP, driving system-related problem resolution with the IT team
• Provides general assistance to Credit Supervisor and Credit Manager

Team Leadership

• Leads team members and activities to support day-to-day tasks
• Fosters a culture of commitment to excellent work results and team effort through empowerment, continuous improvement and consistent feedback
• Acts as a liaison with internal and external customers to promote an effective team environment
• Suggests alternative methods to solve the team’s credit/collections challenges
• Uses leadership and innovation to drive change and increase productivity
• Is knowledgeable in SAP, driving system-related problem resolution with the IT team
• Provides general assistance to Credit Supervisor and Credit Manager

Operations

• Supports credit limit approval and maintenance practices
• Supports third‑party finance programs to facilitate customer purchasing options
• Validates and authorizes account adjustments prepared by the team
• Provides analytical review on credit and collections activities
• Reviews and ensures completion of key credit department reports and reconciliations with the team
• Collects on individual credit card charges from dealers and end‑users that failed to settle properly or have been charged back

Process & Controls

• Analyzes and reports results on a regular basis identifying ways to continuously improve team performance and metrics
• Assists in the establishment of best practices for the department and team
• Conducts root cause analysis for persistent issues
• Reports to Credit Supervisor or Credit Manager on problem accounts, compliance issues, and related topics in a timely manner
• Works on special projects as assigned and supports on mission critical initiatives
• Ensures compliance with state and federal laws, rules and guidelines

Personnel Administration

• Develops, maintains and reinforces performance standards to achieve desired productivity and quality results
• Participates in interviewing, hiring, and developing employees
• Provides effective training, coaching and mentoring for team members
• Provides guidance and training for new employees and new work assignments
• Performs all other duties as assigned by the Credit Supervisor or Credit Manager

Your Profile

• High‑School Diploma Required
• Two‑Year College Preferred
• 3‑5 Years Credit/Accounts Receivable Required
• 3+ years of experience in a corporate Credit/Accounts Receivable department
• Previous experience as a Credit and Collections Analyst
• Effective leadership and mentoring skills
• Excellent written and verbal communication skills
• Strong attention to detail and the ability to multi‑task and work independently in a fast‑paced, high‑volume environment
• Recent SAP experience preferred
• Proficient with Microsoft Office software, specifically strong Excel skills
• Occasional travel – 10%

Your Pay & Benefits

Pay range: $24.26 – $32.35 per hour. Exact compensation offered may vary based on your specific skillset and work location.

Incentive Plan: Annual Bonus

Incentive Target %: 1%

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer‑funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non‑temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non‑Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further Information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E‑Verify.