Credit & Collections Coordinator II

Odyssey Logistics; Fife (WA); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Medical plans with FSA/HSA options

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Employee Assistance Program

Job summary

Odyssey Logistics in Fife, WA is seeking a Collections Specialist to manage accounts receivable, analyze aging, and drive cash flow using HighRadius Collections and data analytics. You will serve as a bridge between the Finance team and customers to ensure timely payments and minimize bad debt.

The role requires collaboration with Billing, Pricing, and other departments, reports to the Director, Credit & Collections, and is onsite with a Monday–Friday schedule.

Qualifications

• Two years minimum in credit and collections or similar financial role.
• Strong verbal and written communication skills.
• Ability to handle sensitive customer conversations professionally.
• Experience with HighRadius Collections is a plus.
• Bilingual Spanish/English is a plus but not required.

Responsibilities

• Manage accounts receivable across business units and analyze aging trends.
• Contact customers to obtain payments and prepare statements as needed.
• Collaborate with internal teams on invoice adjustments and disputes.
• Ensure timely application of payments and monitor cash flow targets.

Skills

Accounts receivable

Credit & collections

Communication

HighRadius

Bilingual (Spanish)

Education

Associate degree in Accounting

Tools

HighRadius Collections

Job description

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Collections Specialist

Fife, WA

What Sets Us Apart

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role

Work Model: Onsite

Work Schedule: Monday – Friday, approximately 40 hours per week; overtime required as scheduled

Travel Requirements: No travel required

Supervisory Responsibilities: No

Reports to: Director, Credit & Collections

Summary / Primary Role

As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for Odyssey. You will be responsible for analyzing and managing accounts receivable across various business units, ensuring timely customer payments, and minimizing bad debt losses. This position works cross-functionally across the organization and serves as a vital link between the Finance team and Odyssey's customers. You will utilize HighRadius Collections, data analytics, and automation tools to streamline collection processes, achieve cash flow targets, and maintain positive customer relationships.

What You’ll Do

We are seeking a detail-oriented and customer‑focused Collections Specialist who can effectively manage accounts receivable, resolve payment issues, and collaborate with internal and external stakeholders to improve collection results.

Accounts Receivable & Collections

• Utilize HighRadius Collections to analyze account statuses, aging reports, and trends to minimize A/R exposure.
• Meet or exceed assigned KPIs, including DSO, customer calls, and weekly collection amounts.

Customer Relationships & Payment Resolution

• Contact customers to obtain payment information, ensure invoices and required documentation are received, and prepare customer statements as needed.
• Establish relationships with customer Accounts Payable representatives, understand their payment requirements and terms, and address inquiries promptly and professionally.

Dispute Resolution & Cross‑Functional Support

• Document and resolve disputed invoices while working with Billing, Pricing, and other departments regarding invoice adjustments.
• Collaborate with the Cash Application team and internal departments to research charges, validate invoices, and ensure timely application of customer payments.

What You Bring

• High school diploma or GED equivalent required; Associate degree in Accounting or a related field preferred.
• Minimum of two years of experience in credit and collections, accounts receivable, or a similar financial role.
• Strong verbal and written communication skills, with the ability to handle sensitive customer conversations professionally.
• Bilingual Spanish/English skills are a plus, but not required.
• Strong computer skills; experience with HighRadius Collections is a plus.
• Strong analytical, organizational, and problem‑solving skills with the ability to work independently and as part of a team.
• Customer‑focused approach with the ability to establish and maintain effective relationships with internal teams and customers.
• Experience in accounts receivable, credit and collections, or a related financial environment preferred.

Compensation & Schedule Details

Base Pay Range: $43,500 to $65,500 annually

Bonus Eligible: No

Commission Eligible: No

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Benefits

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Visit us at: www.OdysseyLogistics.com/careers

We Offer a Generous Compensation And Benefits Package Including

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.