Credit & Collections Analyst — Fast-Paced, Risk Analysis & Plans

O'Reilly Auto Parts; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Credit & Collections associate to support 250+ stores in managing past-due accounts and enforcing company credit policies in a fast-paced environment.

The role requires strong communication, independence, and multi-tasking, with responsibilities including analyzing credit risk, establishing payment plans, and using the Credit Management System to initiate appropriate collection actions.

Qualifications

• High school diploma or equivalent.
• Excellent communication/customer service skills.
• Ability to prioritize projects and work independently with limited supervision.
• Basic computer knowledge.
• Proficiency with basic functions of Windows and Microsoft applications.
• Ability to multi-task in a very fast paced office environment.

Responsibilities

• Delivers a high volume of phone support.
• Ability to analyze and make independent decisions on customer accounts while maintaining accountability and credit and collections best practices.
• Utilize the Credit Management System tool to make sure all past due accounts are addressed and the appropriate collection action is initiated, communicated, and followed.
• Effective communication regarding credit and collections best practices that includes prompt responses to email and voice mail.
• Analyze and evaluate credit risk for current customers for limit increases, special financing and other requests.
• Establish payment plans for past due accounts.
• All other duties as assigned.

Skills

Phone support

Credit knowledge

Communication

Independent decisions

Multi-tasking

Microsoft Office

Education

High school diploma

Tools

Credit Management System

Windows

Microsoft Office

Job description

O'Reilly Auto Parts is seeking a Credit & Collections associate to support 250+ stores in managing past-due accounts and enforcing company credit policies in a fast-paced environment.

The role requires strong communication, independence, and multi-tasking, with responsibilities including analyzing credit risk, establishing payment plans, and using the Credit Management System to initiate appropriate collection actions.