Credit/Collections Analyst

Cynosure, LLC.; Westford (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cynosure Lutronic is seeking an experienced Accounts Receivable professional to manage collections, review credit holds, and coordinate with Sales and Tax departments. You will analyze customer accounts, set credit limits, and monitor collection activities to maintain healthy cash flow.

Responsibilities include negotiating payment plans, releasing orders as appropriate, and supporting audits. Strong communication and analytical skills are essential for success in this role.

Qualifications

• Associate degree required; bachelor's preferred.
• Bachelor's degree equates to 3 years of experience.
• 2 to 5 years of collections experience.

Responsibilities

• Reconcile and recover delinquent accounts.
• Coordinate with Tax Dept to resolve deductions and ensure accurate billings.
• Analyze accounts to recommend/establish customer credit limits and payment terms.
• Document collections activity.
• Monitor hold status and communicate decisions to Sales Management.
• Provide monthly/quarterly reviews of delinquent accounts.
• Negotiate payment plans and document promissory notes.
• Assist during internal/external audits.
• Utilize Experian reports to determine collectability per ASC 606.

Skills

Discretionary judgment

Communication skills

Customer service

Organization

Analytical skills

Excel and Word

SAP experience

Multi-tasking

MS Office

Interpersonal skills

Education

Associate degree

Bachelor's degree preferred

Bachelor's degree equivalence to 3 years experience

Tools

Excel

Word

SAP

Job description

Who We Are

Cynosure Lutronic is a global leader in energy-based dermatology and medical aesthetic technologies, shaping the future of skin health. Our mission is to empower people to feel confident in their skin, and we deliver it through intelligent, results-driven solutions across laser, RF, IPL, LED, and EMS platforms.

Backed by more than three decades of innovation and over 100,000 installed systems worldwide, we combine advanced engineering, breakthrough clinical insights, and manufacturing excellence to raise the standard in safety, precision, and efficacy. With 1,100 employees across North America, EMEA, and APAC, we partner with providers globally to deliver quality outcomes and exceptional patient experiences.

How We Work

Our values define how we show up for our customers, for the patients they treat, and for each other:

• Customers at our core. We deeply understand our customers' needs and act with urgency and accountability to earn their trust, every time.
• Everyone innovates. Innovation is a mindset, not a job title. We improve, adapt, and challenge the status quo in every role, every day.
• One team, all in. We win together across teams, time zones, and titles. We share credit, break silos, and support one another.
• Right over easy. We do the right thing, especially when it's hard or unseen.
• Outcome oriented. We focus on what moves the needle, with clear purpose and aligned goals.

We look for people who make an impact, and we invest in them, building careers alongside a high-performance, culture-driven organization.

Learn more at www.cynosurelutronic.com or follow us on LinkedIn and Instagram.

Job Summary

Review all orders on credit hold to determine collectability within assigned portfolio.

Work with Sales, Order Management, and customers to ensure orders are released as well as collected.

Make credit approval recommendations on new accounts. Monitor and communicate credit concerns to management. Interact with internal departments such as sales administration and customer service to resolve account issues. Determine placement of customers’ accounts with external collection agency.

Ensure weekly AR reviews are accurate and real time. Use skills as an experienced professional in conjunction with company policies and procedures to resolve issues in varied and imaginative ways. Will be responsible for providing analysis of customers’ financial status for proper evaluation of risk and establishment of credit limits.

Essential Duties And Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• Responsible for reconciling and recovering delinquent Accounts Receivables
• Work closely with Tax Dept to resolve open deductions and ensure accurate billings.
• Analyze accounts to recommend/establish customer credit limits and payment terms.
• Document collections activity
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Provide monthly/quarterly review of significant delinquent accounts to management.
• Monitor credit holds and release pending orders, as needed.
• Negotiate payment plans and document the plan with a promissory note when possible.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.
• Utilize Experian credit reports to determine collectability of Capital Orders in accordance with Revenue Recognition guidelines ASC 606.
• Review and ensure accounting and documentation conforms to processes, which support quality standards established for all methods and products.
• Monitor and ensure both compliance with and documentation of compliance with Cynosure’s policies and procedures as outlined in various Company policies, including the Global Approval Authority Matrix and other mandatory policies pursuant to one’s job description.
• Embody and live our company Values.

Qualifications

Education

Associate’s degree required

Bachelor’s Degree Preferred.

Bachelor’s degree is equivalent to three (3) years of experience

Experience

2 to 5 years relevant experience

Specific Related Experience: Collections experience

Skills

• Possess strong discretionary judgment.
• Strong ability to communicate effectively to internal and external stakeholders.
• Strong customer service skills.
• Strong organization and communication skills.
• Detail oriented with strong analytical and problem-solving skills.
• Hands-on working knowledge of Excel and Word.
• SAP experience a plus.
• Ability to multi-task and work as a team player to improve processes with minimal supervision.
• Microsoft Office experience (Word, Excel, Outlook), and general computing skills
• Strong interpersonal skills a must

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran