Credit/Collections Analyst

Cynosure, LLC; Westford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Cynosure Inc. is seeking an experienced Credit & Collections Specialist to manage credit holds, assess collectability, and coordinate with Sales, Order Management, and customers to ensure timely order release and collections.

You will analyze customers’ financials, propose credit limits, negotiate payment terms, and monitor accounts in line with ASC 606 guidelines and company policies.

Qualifications

• Associate degree required.
• Bachelor’s degree preferred.
• Bachelor’s degree is equivalent to three years of experience.
• 2–5 years collections experience.
• Strong communication and analytical skills.
• Experience with Excel and SAP is a plus.
• Discretionary judgment and problem-solving abilities.
• Ability to multi-task and work as a team.

Responsibilities

• Reconcile and recover delinquent Accounts Receivable.
• Work with Tax Dept to resolve open deductions and ensure accurate billings.
• Analyze accounts to recommend/establish customer credit limits and payment terms.
• Document collections activity.
• Monitor and release holds on orders as needed.
• Negotiate payment plans and document promissory notes.
• Provide monthly/quarterly reviews of delinquent accounts to management.
• Support during audits and ensure compliance with company policies.

Skills

Discretionary judgment

Communication

Customer service

Organization

Analytical thinking

Excel

Word

Team player

Problem solving

Education

Associate’s degree

Bachelor’s degree preferred

Bachelor’s degree equivalent to 3 years experience

Tools

SAP

Excel

Word

Job description

Job Summary

Review all orders on credit hold to determine collectability within assigned portfolio.

Work with Sales, Order Management, and customers to ensure orders are released as well as collected.

Make credit approval recommendations on new accounts. Monitor and communicate credit concerns to management. Interact with internal departments such as sales administration and customer service to resolve account issues. Determine placement of customers’ accounts with external collection agency. Ensure weekly AR reviews are accurate and real time. Use skills as an experienced professional in conjunction with company policies and procedures to resolve issues in varied and imaginative ways. Will be responsible for providing analysis of customers’ financial status for proper evaluation of risk and establishment of credit limits.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• Responsible for reconciling and recovering delinquent Accounts Receivables
• Work closely with Tax Dept to resolve open deductions and ensure accurate billings.
• Analyze accounts to recommend/establish customer credit limits and payment terms.
• Document collections activity
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Provide monthly/quarterly review of significant delinquent accounts to management.
• Monitor credit holds and release pending orders, as needed.
• Negotiate payment plans and document the plan with a promissory note when possible.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.
• Utilize Experian credit reports to determine collectability of Capital Orders in accordance with Revenue Recognition guidelines ASC 606.
• Review and ensure accounting and documentation conforms to processes, which support quality standards established for all methods and products.
• Monitor and ensure both compliance with and documentation of compliance with Cynosure’s policies and procedures as outlined in various Company policies, including the Global Approval Authority Matrix and other mandatory policies pursuant to one’s job description.
• Embody and live our company Values.

Qualifications

Education

• Associate’s degree required
• Bachelor’s degree Preferred.
• Bachelor’s degree is equivalent to three (3) years of experience

Experience

• 2 to 5 years relevant experience
• Specific Related Experience: Collections experience

Skills

• Possess strong discretionary judgment.
• Strong ability to communicate effectively to internal and external stakeholders.
• Strong customer service skills.
• Strong organization and communication skills.
• Detail oriented with strong analytical and problem-solving skills.
• Hands-on working knowledge of Excel and Word.
• SAP experience a plus.
• Ability to multi-task and work as a team player to improve processes with minimal supervision.
• Microsoft Office experience (Word, Excel, Outlook), and general computing skills
• Strong interpersonal skills a must

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.