Credit & Collections Analyst

Trimark-USA; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA, the nation’s largest provider of design services, equipment, and supplies to the foodservice industry, is seeking a Credit & Collections Analyst in Cleveland, OH. The role analyzes customer credit, determines lines, and collaborates across departments to improve processes.

Located in Cleveland, this full-time, in-office position emphasizes policy adherence, accounts receivable management, and NACM standards, with opportunities for professional development and benefits.

Qualifications

• NACM certified required or preferred.
• Clean credit background.
• Completion of Fair Credit Practices training.
• Experience in foodservice sales or distribution.
• Ability to pass a background check post offer.

Responsibilities

• Credit Analysis: analyze credit data and financials to assess risk.
• Contract Management: track AR portions and adjust limits/terms.
• Communication: liaison with Sales, PMs, Senior Management on credit.
• Documentation: file/release UCCs and prepare AR aging reports.
• Continuous development: attend NACM meetings and learn.
• Customer Service: resolve credit issues with sales-minded approach.

Skills

MS Office

Accounting knowledge

Credit reports

Communication

Customer-focused

Independent worker

Detail-oriented

Education

NACM certified

Fair Credit Practices training

Job description

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Credit & Collections Analyst reports to the Credit & Collections Manager
• Located in Cleveland, OH
• Full-Time
• In Office

The Credit & Collections Analyst plays a pivotal role in analyzing customer financial conditions, determining credit lines, and addressing accounts receivable issues. This role involves collaborating with internal teams, making informed credit decisions, and continuously improving departmental policies and procedures.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Credit Analysis:

• Analyze credit data and financial statements to assess the risk of extending credit to customers.
• Exercise sound judgment in risk assessment decisions, including terms, credit limits, and payment plans, based on credit reporting, trade references, and customer history.

Contract Management:

• Track accounts receivable portions of contracts and ensure compliance with credit requirements and payment schedules.
• Facilitate and assess amendments to credit limits and terms for existing customers.

Communication and Coordination:

• Liaise with Sales staff, Project Managers, Sales Managers, Senior Management, and Credit Manager to communicate credit-related information.
• Act as a liaison between various departments to ensure adherence to credit policies and approvals.
• Apply payments to customer accounts accurately and in a timely manner.
• Address customer complaints and verify financial and credit transactions through research and effective communication.

Documentation and Reporting:

• Ensure timely and accurate filing and release of UCCs.
• Prepare and distribute accounts receivable aging reports to Sales staff and Credit Manager.

Professional Development:

• Attend NACM meetings as requested.
• Continuously enhance knowledge and skills related to credit, accounting, and economic principles.

Customer Service and Resolution:

• Provide excellent customer service with a sales-minded attitude.
• Effectively assess, negotiate, and follow up on credit issues to resolution.

COMPETENCIES:

• Advanced proficiency in MS Office suite and operating systems.
• Strong business acumen, particularly in Accounting and Credit.
• Proficient in interpreting credit reports and analyzing financial data.
• Excellent interpersonal and communication skills.
• Strong interpersonal skills and a customer‑centric approach.
• Ability to work independently, manage a heavy workload, and maintain a positive attitude
• Detail‑oriented with excellent organizational skills.

QUALIFICATIONS & EXPERIENCE:

• 2 – 4 years of professional experience, or equivalent Military or practical experience.
• NACM certified.
• Clean credit background.
• Completion of Fair Credit Practices training.
• Experience in foodservice sales or distribution.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job‑related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].