Credit Card Support & Solutions Specialist

TD Bank; Greenville (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank seeks a Contact Center Representative - Credit Card in Greenville, SC to grow customer relationships by delivering quality service and proactive solutions in a fast-paced contact center.

You will handle customer inquiries via phone, chat, and written channels, process financial transactions, and refer complex questions to seasoned colleagues while upholding TD Bank policies and ensuring a positive customer experience.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience; or equivalent in Retail, banking, or contact center.
• Able to communicate financial information clearly to a wide range of customers.
• Team oriented in a fast-paced, challenging work environment.
• Willing to work weekends, late nights, overnights, and holidays.
• Must be work authorized in the United States.

Responsibilities

• Provide quality customer service and sales in a Contact Center environment.
• Handle inbound phone, written, chat inquiries with accuracy and professionalism.
• Complete a broad range of financial transactions (e.g., balance, statements, transfers) with accuracy.
• Follow bank policies and procedures to reduce risk.
• Refer complex questions to more experienced personnel as needed.
• Support a diverse and inclusive work environment and cross-training activities.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Team oriented

Education

High School Diploma

Job description

TD Bank seeks a Contact Center Representative - Credit Card in Greenville, SC to grow customer relationships by delivering quality service and proactive solutions in a fast-paced contact center.

You will handle customer inquiries via phone, chat, and written channels, process financial transactions, and refer complex questions to seasoned colleagues while upholding TD Bank policies and ensuring a positive customer experience.