Operations Coordinator - Cards

First Community Credit Union; Jamestown (ND); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

fully paid single medical

dental and vision

Job summary

First Community Credit Union in Jamestown, ND, is seeking a dedicated Card Services/Member Support professional to provide friendly assistance on credit, debit, and ATM card accounts. You will process applications, monitor fraud, and respond to inquiries with a focus on accuracy and security.

The role emphasizes compliance, teamwork, and community involvement, with standard business hours and a commitment to member service excellence.

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience preferred.
• Ability to operate a computer, telephone and other office equipment.
• Competitive team player, with a positive attitude willing to learn and adapt to change.
• Ability to communicate, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide friendly and knowledgeable support to members regarding credit card, debit card, and ATM card accounts.
• Process card applications, upgrades, balance transfers, card orders, and account maintenance activities while ensuring accuracy and compliance with established procedures.
• Investigate and manage card fraud and dispute cases, monitor fraud activity, assist with loss prevention efforts, and ensure timely resolution of member claims.
• Respond promptly to member and employee questions through phone and in-person interactions, taking ownership of issues and delivering effective solutions.
• Support electronic payment services and provide backup assistance for functions such as ACH processing, online banking, mobile deposit, remote deposit capture, and check processing.
• Maintain compliance with regulations, internal policies, and security protocols while accurately documenting member interactions and account activity.
• Represent the Credit Union professionally through community involvement, special projects, and ongoing support of operational and growth initiatives.

Skills

Customer service

Administrative experience

Computer skills

Team player

Communication skills

Detail oriented

Education

High school diploma or GED

Job description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

We are committed to providing exceptional support to our members by delivering accurate, responsive, and secure card services while creating positive experiences through every interaction.

• Provide friendly and knowledgeable support to members regarding credit card, debit card, and ATM card accounts, including account status, payments, requests, and card-related inquiries.
• Process card applications, upgrades, balance transfers, card orders, and account maintenance activities while ensuring accuracy and compliance with established procedures.
• Investigate and manage card fraud and dispute cases, monitor fraud activity, assist with loss prevention efforts, and ensure timely resolution of member claims.
• Respond promptly to member and employee questions through phone and in-person interactions, taking ownership of issues and delivering effective solutions.
• Support electronic payment services and provide backup assistance for functions such as ACH processing, online banking, mobile deposit, remote deposit capture, and check processing.
• Maintain compliance with regulations, internal policies, and security protocols while accurately documenting member interactions and account activity.
• Represent the Credit Union professionally through community involvement, special projects, and ongoing support of operational and growth initiatives.

Qualifications

• High school diploma or GED
• Prior customer service and administrative experience preferred
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

• 11 paid federal holidays
• 401k match
• fully paid single medical
• dental and vision
• much more

While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday, 8am-5pm.

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)