Credit Card Disputes & Service Center Manager

Macy's; Mason (OH); On-site; USD 56,300 - 93,700; Full time

Benefits offered by this job

401k

Medical/Vision/Dental Insurance

Paid Time Off

Holidays

Job summary

Macy's is seeking a Manager for Payment Disputes & Consumer Credit in Mason, Ohio, to lead a talented team focusing on resolving payment disputes for credit cardholders. This role involves strategic leadership, performance monitoring, and ensuring high-quality customer service.

With a foundation of 2-5 years of relevant experience and a high school diploma, the ideal candidate is an adaptable leader committed to fostering a positive workplace culture.

Competitive pay including performance incentives and comprehensive benefits are offered.

Qualifications

• 2-5 years of relevant experience in a customer care or leadership role.
• Ability to sit, talk, hear; use hands/fingers for tasks.
• Must be flexible based on department and company needs.

Responsibilities

• Lead, coach, and manage a team of 20–25 colleagues.
• Monitor and analyze KPIs, identifying improvement opportunities.
• Prepare and deliver reports and performance updates to leadership.

Skills

Team Leadership

Strategic Thinking

Problem Solving

Effective Communication

Adaptability

Education

High School diploma or equivalent

Job description

Macy's is seeking a Manager for Payment Disputes & Consumer Credit in Mason, Ohio, to lead a talented team focusing on resolving payment disputes for credit cardholders. This role involves strategic leadership, performance monitoring, and ensuring high-quality customer service.

With a foundation of 2-5 years of relevant experience and a high school diploma, the ideal candidate is an adaptable leader committed to fostering a positive workplace culture.

Competitive pay including performance incentives and comprehensive benefits are offered.