Credit Card Collections Specialist I

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Collections Specialist I in Tempe, AZ. You will be the first point of contact for clients, delivering exceptional service on various financial products and handling high volumes of calls in a fast-paced environment.

Role focuses on empathy, problem solving, and adherence to established procedures, with opportunities to grow within collections and customer support functions.

Qualifications

• Excellent communication, negotiation, information gathering, and decision-making skills.
• 1+ year of phone or in-person customer interactions with multitasking across computer systems.
• Ability to handle complex interactions with empathy and sound judgment.
• Able to adapt to new situations and diverse workplace environments.
• Thrives in fast-paced, results-driven settings and can learn products quickly.

Responsibilities

• Handle a high volume of inbound/outbound collections calls while delivering comprehensive support for financial products.
• Provide customer service expertise to interpret needs and offer insights.
• Navigate multiple computer systems efficiently and stay adaptable under pressure.
• Work independently and in teams to achieve goals and drive success.
• Follow regulatory and departmental procedures diligently and maintain compliance.
• Own each customer interaction with professionalism and empathy.

Skills

Communication

Negotiation

Customer support

Multitasking

Adaptability

Problem solving

Education

High school diploma or GED

Job description

Overview

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Role

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You\'ll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizescustomer service expertise to interpret needs and deliver continuous insights.
• Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excelsboth independently and collaboratively, driving team success and achieving goals.
• Followsall regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

• Preferred experience supporting more than one CCB Operations Function/Line of Business.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.