Card Collections Supervisor

JPMorganChase; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

Potential commission-based pay

Discretionary incentive compensation

Job summary

A leading financial services firm in San Antonio, TX seeks a Card Collections Supervisor to manage a team focused on delivering exceptional customer experiences. The ideal candidate will have extensive customer service and management experience, with a strong ability to implement changes and coach team members effectively. This role requires a high school diploma and offers a competitive total rewards package including potential commission-based pay and benefits.

Qualifications

• 3 years customer service experience required.
• 2+ years in a call center environment preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead a team to create great customer experiences.
• Identify process improvement opportunities and recommend solutions.
• Ensure team compliance with policies and procedures.

Skills

Customer service experience

Leadership

Data analysis

Communication skills

Change implementation

Education

High School diploma/GED

Job description

Overview

Card Collections Supervisor at JPMorganChase. Lead a team to create great customer experiences that cultivate long-lasting relationships, while achieving key service metrics and adhering to risk and controls guidelines.

Responsibilities

• Execute on business initiatives by maintaining open communication with employees, peers, leadership, and other lines of business.
• Make informed business decisions using subject matter expertise, documented policies and procedures, empowerments, and relationships.
• Identify process improvement opportunities, recommend solutions, contribute to process/policy changes, and implement changes.
• Ensure team adherence to operating policies, procedures, and legal/compliance regulations.
• Manage team performance by coaching, developing employees, recognizing strong performers, and addressing underperformance.
• Demonstrate the firmwide Manager Capabilities and document impact in year-end self-evaluation.

Qualifications

Required

• 3 years customer service experience
• 2+ years in a call center environment
• 3 years management experience
• Meets satisfactory performance standards as defined by the firm
• Strong leadership and management abilities with strategic thinking
• Verbal and written communication skills
• Influencing skills
• Change implementation skills
• Prioritization skills
• Data analysis skills
• High School diploma/GED required

Preferred

• Previous financial industry experience preferred
• 3+ years of collections experience preferred

Work Schedule

This role is five days in office, Monday through Friday 8:00am to 5:00pm CT, located in San Antonio, TX only. It does not offer relocation assistance or immigration sponsorship.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. We offer a competitive total rewards package including base salary, potential commission-based pay and/or discretionary incentive compensation, and a range of benefits based on eligibility. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide accommodations for religious practices and mental/physical disability needs. Equal Opportunity Employer/Disability/Veterans.

Our Consumer & Community Banking division serves Chase customers with a range of financial services. We’re proud to lead in credit card sales and customer satisfaction, offering a broad array of credit cards and payment processing solutions.