Credit Card Collections Specialist I

JPMorganChase; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

JPMorgan Chase in Tempe, AZ is seeking a proactive Customer Service/Collections Associate to handle a high volume of inbound and outbound calls, delivering support for financial products while maintaining empathy and professionalism.

You will interpret customer needs, multitask across computer systems, and collaborate with teams to provide accurate solutions within regulatory guidelines, contributing to customer success and business results.

Qualifications

• Excellent communication and negotiation skills.
• Experience in phone or face‑to‑face customer interactions with at least 1 year.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adapt to new situations and navigate diverse cultural/work environments.
• Fast‑paced, results‑driven environment with strong multitasking.
• Ability to learn products/systems quickly and seek feedback.
• Proficient computer literacy and ability to use technology to solve problems.

Responsibilities

• Manages a high volume of inbound/outbound collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems with efficiency.
• Works independently and with others to achieve goals.
• Follows regulatory and departmental practices.
• Takes ownership of each customer interaction with respect and empathy.

Skills

Communication

Negotiation

Information gathering

Decision making

Customer interaction

Empathy

Judgment

Multitasking

Adaptability

Problem solving

Product knowledge

IT literacy

Education

High school diploma or GED

Job description

At JPMorgan Chase, you'll be at the forefront of delivering exceptional customer service, where each day presents opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Job Responsibilities

• Manages a high volume of inbound/outbound collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required Qualifications, Capabilities, And Skills

• Communication, negotiation, information gathering, and decision‑making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face‑to‑face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

Preferred Qualifications, Capabilities, And Skills

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• Preferred experience supporting more than one CCB Operations Function/Line of Business.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Equal Opportunity Employer

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.