Credit Card Collections Specialist I

JPMorganChase; Elgin (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading financial services firm as a Credit Card Collections Specialist I, where your role will involve engaging with customers in a dynamic call center environment. This position offers the opportunity to demonstrate your exceptional communication and negotiation skills while helping customers find solutions to their financial needs. With a focus on customer satisfaction and innovative technology, you'll be part of a team dedicated to making a positive impact. Embrace the challenge of a fast-paced setting and enjoy the rewards of a career that values diversity and inclusion.

Benefits

Competitive Rewards

Benefits Package

Diversity and Inclusion Commitment

Qualifications

• 1+ year of customer interaction or support experience.
• 6+ months of computer experience in a Windows environment.

Responsibilities

• Handle 100% phone-based customer interactions in a call center.
• Demonstrate ownership and empathy in customer interactions.

Skills

Communication Skills

Negotiation Skills

Decision-Making Skills

Multitasking

Customer Service

Education

High School Diploma or GED

Tools

Windows Environment

Job description

Join to apply for the Credit Card Collections Specialist I role at JPMorgan Chase.

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Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.

Responsibilities

• Work in a call center environment with 100% phone-based customer interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies with resiliency and adaptability.
• Take ownership of customer interactions with respect and empathy.
• Work independently and as part of a team.
• Follow all applicable regulatory and departmental practices.

Minimum Qualifications

• At least 1 year of customer interaction or support experience.
• At least 6 months of computer experience in a Windows environment.
• High school diploma or GED.

Preferred Qualifications

• Ability to multitask and support customers simultaneously.
• Comfortable in a fast-paced, changing environment.
• Experience in Collections, Sales, Retail, or Customer Service.
• Passion for helping people solve problems.

Work Schedule

Willingness to work during our operating hours, including evenings and weekends. Training is paid and may not align with your regular hours.

About Us

Chase is a leading financial services firm dedicated to helping households and small businesses achieve their financial goals. We offer competitive rewards, benefits, and a commitment to diversity and inclusion.

About the Team

Our Consumer & Community Banking division provides a range of financial services, leading in credit card sales and digital solutions, with a focus on customer satisfaction and innovative technology.