Pre-Collections Specialist I - REMOTE

US Anesthesia Partners; San Antonio (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Pre-Collections Specialist I to join their remote team. In this vital role, you will verify patient demographics, educate patients about their financial responsibilities, and ensure accurate collection of payments. The position demands excellent communication skills, a strong analytical mindset, and the ability to work independently. If you thrive in a fast-paced environment and are passionate about providing exceptional service, this opportunity could be the perfect fit for you. Join a supportive team that values your contributions and offers a chance to grow within the healthcare sector.

Qualifications

• 1+ years of customer service or billing collections experience required.
• Knowledge of CPT, ICD-10, and ASA codes preferred.

Responsibilities

• Register patients and verify eligibility for procedures.
• Counsel patients on financial responsibilities and collect payments.
• Document actions and create reports as assigned.

Skills

Bilingual Spanish

Verbal and written English skills

Basic math skills

Knowledge of medical terminology

Data entry skills

Problem-solving skills

Analytical skills

Interpersonal skills

Education

High school diploma or equivalent

Associate degree in health or business administration

Tools

MS Word

MS Excel

Compass 21

Job description

Join to apply for the Pre-Collections Specialist I - REMOTE role at US Anesthesia Partners

Overview

The Registration Specialist is responsible for verifying patient demographics, educating patients on their financial responsibility, and collecting patient responsibility. All new hires must submit to and pass a pre-employment drug screen and background check.

At this time, US Anesthesia Partners does not hire candidates residing in New York, California, Hawaii, or Alaska.

Job Highlights

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

• Registers patients in the practice management system with accurate, complete demographics.
• Verifies eligibility status for patients with upcoming procedures.
• Creates an estimate of expected anesthesia costs based on the procedure, duration, and insurance.
• Counsels patients regarding their financial responsibility and insurance benefits.
• Collects patient responsibility, records, and then safeguards appropriately.
• Answers incoming patient, insurance company, physician office, and facility telephone calls.
• Resolves questions directly whenever possible to ensure prompt patient satisfaction.
• Responds promptly to inquiries or notifies patients of delays in resolution.
• Researches/audits patient accounts and merges duplicate accounts.
• Notes recurring questions or issues for potential policy or procedure improvements.
• Attends in-service training to improve skills and stay updated on changes.
• Creates reports as assigned.
• Documents all actions in the system notes.
• Demonstrates a positive attitude and serves others with personal service 100% of the time.
• Uses the phone responsibly, courteously, and professionally; minimizes personal calls.
• Meets customer satisfaction standards set by management.
• Meets productivity and performance standards.
• Adheres to all company policies and procedures.
• Performs other duties as assigned.

REPORTING TO THIS POSITION: No direct reports

Qualifications

JOB REQUIREMENTS (Knowledge, Skills, and Abilities):

• Bilingual Spanish preferred.
• Excellent verbal and written English skills.
• Basic math skills for calculations related to anesthesia units and reimbursement.
• Basic knowledge of medical terminology and insurance processing, guidelines, and laws.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Data entry skills.
• Knowledge of CPT, ICD-10, and ASA codes.
• Problem-solving and decision-making skills.
• Strong analytical skills.
• Positive teamwork attitude and interpersonal skills.
• High tolerance and pleasant disposition.
• Ability to work independently and effectively.
• Proficiency in MS Word, MS Excel, and Compass 21.
• Ability to maintain confidentiality.
• Willingness to follow directions and company policies.

EDUCATION/TRAINING/EXPERIENCE:

• Minimum 1 year of customer service or billing collections experience.
• High school diploma or equivalent required.
• Associate degree in health or business administration preferred.
• Equivalent education and experience considered; healthcare experience preferred.

PHYSICAL REQUIREMENTS:

• Sitting, bending, stooping, and stretching.
• Manual dexterity for operating office equipment.
• Sufficient hearing and eyesight for communication and reporting.
• Occasional lifting up to 35 pounds.
• Typing at least 50 wpm.

WORKING CONDITIONS:

• Office environment.
• Frequent contact with staff and organizations.
• Potential stress; frequent interruptions.

Disclaimer: The above description is not exhaustive of all duties, responsibilities, and qualifications.

US Anesthesia Partners is an equal opportunity employer.